Best Buy

Reviews

• CD

  Carol Donnelly

  Feb 22, 2026
  5.0
  Their prices on tv's are the best. Huge selections of appliances. Sales clerks or associates are right there for you and are knowledgeable.
• JQ

  Jack Q

  Feb 19, 2026
  1.0
  This is one of those situations where you walk in thinking you’re doing a normal upgrade and walk out realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there’s a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That’s a $700 difference. That’s not small. That’s not “confusing fine print.” That’s the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and — surprise — the salesman wasn’t there. The employees who were there (Connor and Dennis) said they couldn’t pull up what happened with my account. So I’m expected to trust a system that can take my money, take my phone, and activate my line… but can’t display the terms I was sold? This is the second time I’ve had a problem with an AT&T rep experience, and it’s the last. I’m paying off this phone and switching carriers. If you’re reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete
• KD

  Kenny Duthie

  Feb 16, 2026
  5.0
  Great experience getting my iPhone repaired same day. I had to wait 3 hours but they called my alternative phone when it was ready. They fixed it per Apple standards.
• AU

  Andrew Ullman

  Feb 15, 2026
  5.0
  Best Buy helped me with a product I purchased there several years ago. I thought it was no longer working but they explained what I needed to do to have it operating and they did and it works perfectly. I am grateful.
• KR

  Ken Robinson

  Feb 11, 2026
  3.0
  It’s Best Buy which means you get to see and interact with all the technology. This store is clean and staff is friendly. The LG TV guys was especially knowledgeable if your in the market.

Frequently Asked Questions About Best Buy