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Brand Certified

Verizon

4.8
(793 reviews)

Business Details

1782 N Keyser Ave, Scranton, PA
18508, United States
(570) 871-4010
http://www.wirelessnation.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderTCC
Wireless Zone, Verizon Authorized Retailer, Scranton, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1782 N Keyser Ave.

Details

  • Curbside pickupNot available

Location

Verizon
1782 N Keyser Ave, Scranton, PA
18508, United States

Hours

Reviews

4.8
793 reviews
5 stars
736
4 stars
10
3 stars
12
2 stars
6
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Patricia and Brooklyn received numerous praises for their exceptional customer service, being described as helpful, knowledgeable, and kind.

Positive Experiences

Many customers reported great experiences at the store, highlighting the smooth and stress-free service they received.

Concerns with Policies

Some customers expressed dissatisfaction with store policies, particularly regarding mandatory accessory purchases and activation fees.

Staff Recognition

Several reviews specifically mentioned staff members by name, indicating a strong personal connection and appreciation for their assistance.
  • JN
    Joelyn Neidig
    2 days ago
    5.0
    I couldn’t ask for better service. Patricia was the best. Now I know why I’ve stayed with Verizon for so long.
  • TM
    Tim McGurl
    3 days ago
    5.0
    Excellent Customer Service Patricia
  • AF
    April Fassett
    Feb 6, 2026
    5.0
    Patricia was Excellent service and helped set up everything Thank you
  • JK
    Joan R Kocsis
    Jan 21, 2026
    5.0
    Trish provided us with excellent service today. We had someone who needed a new phone and she explained everything about this new phone that was being purchased went over the bills and this new person's gonna see on their monthly bill and we thank her for all of the things that she did for us today. She did do an excellent job and we thank her.
  • RJ
    rachel jones
    Jan 18, 2026
    5.0
    Brooklyn was an absolute pleasure to work with. She’s kind and helpful and made me laugh while we jumped through hoops to process what i needed. She juggled multiple customers at the same time & did great while helping everyone. I definitely will be going back to this store for future needs as long as she’s there. I’d like to point out that during the time Brooklyn spent helping me, there were NUMEROUS demanding, entitled and mean customers that came in & she handled them with grace so I give her a lot of credit for that. She was so sweet. Now i’d like to call out the rude verizon customers i witnessed while in the store : As someone who has worked in retail and healthcare, i think the way that Brooklyn was treated by some customers was totally unacceptable. I understand that we all have bad days and I have the utmost empathy for patients (even if they’re cranky because they’re unwell) etc but i have zero respect for someone who walks in, demands an employee’s attention immediately, totally disregards the customers in front of you and yells at the retail employee before she even has a chance to help you. Its inconsiderate & disrespectful not only to the employee but to the customer she is helping. Wait your turn and be kind! This girl is a gem that would go out of her way to help a customer in need and we all deserve kindness.

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Certified February 22, 2026Yext Knowledge Graph
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