Best Buy

Reviews

• MM

  Max

  Feb 25, 2026
  2.0
  Ran into a blue screen error when updating my computer to windows 11 and took my PC to BestBuy Geek Squad for help. The employee didn’t seem to care at all or even turn the PC on to take a look. He just said it would take 2 days and $400 to “potentially” fix it. Turns out all I needed was a bootable version of windows on a USB stick (which I suggested to them at the time). Had a friend assist me and it took under an hour completely free. I wouldn’t recommend Geek Squad service.
• LM

  Lena McHale

  Feb 18, 2026
  4.0
  Would not take my return with a receipt and many items are out of stock but they do have a great selection of open box items which are awesome because they shave off more than half the price
• EL

  Ethan Lynch

  Feb 9, 2026
  5.0
  I really appreciated Best Buy Manager Ibrahim's help on a specific issue I was having. I wouldn't know what I could have done without his help. Thank you
• NE

  Neil Edelman

  Jan 25, 2026
  5.0
  Best Buy Plymouth Mtg Store (#448) was all perfectly fine. But in particular I wanted to leave a review for the Dyson specialist that was at the store. She was very knowledgeable (sp?) and very pleasant. She was just great and I wanted to give a positive shout out to her. Unfortunately as I completely forgot to post this yesterday I forgot her name (oops!). But she was at this store this weekend. Anyway, it's just nice to speak to people that are both well versed and actually enjoy what they are doing.
• DT

  deren thach

  Jan 19, 2026
  1.0
  Sad to say I did not get my usual good experience from Best Buy. This is not my local Best Buy store (I was brought here because they had an open box item I wanted). When I got to the store I asked a sales associate for the product (laptop) he then brings it out. I asked some general questions (warranty, condition,etc). He was not that helpful and lacked knowledge of the products (fine okay). Moving on, I asked to look at the condition of the laptop and tried to turn it on. It did not power on and I was task to find my own power (which I did). I powered on the laptop and on the welcome screen it was still logged in from the previous owner (Best Buy website states was already suppose to be reset to factory setting) IT WAS NOT. I asked the sales associate about that, he offered to sell me a new one… not the solution I was looking for. I continued to push on about how we can have this resolved in store prior to be leaving. After going back and forth he sent me over to Geek Squad to have them do a factory reset. The lady said it was going to take about 15 mins. (IT DID NOT). Through the whole process from me walking into the store and leaving…. It’s took about 2hrs. Best part… I GAVE UP and left, WITHOUT THE LAPTOP. I think this store sales associate needs more training (customer service, product knowledge, time management). And to conclude, I don’t have this same problem at my local Best Buy. ITS JUST THIS STORE.

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