Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Pittsburgh, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 6010 Penn Ave.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
672 reviews
5 stars
586
4 stars
23
3 stars
16
2 stars10
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and helpfulness of staff members like Selwyn, Elijah, and Aaron.
Knowledgeable Staff
Several reviews highlighted the staff's expertise in assisting with account issues and device upgrades.
Mixed Experiences
While many had positive interactions, some customers reported poor service and lack of transparency regarding billing.
Efficiency
Customers appreciated quick service and efficient handling of their needs, especially during device upgrades.
Follow-Up Issues
Some customers experienced ongoing issues with their accounts after initial visits, leading to frustration.
- SMSyd Matt1 day ago2.0We went to set up a phone line and WiFi and spent 4 hours in the store. They end up giving us the wrong router and sending our new phone to the wrong address. Then when we tried to return the router they said they could not accept it and we would have to mail it. This is a third party store. We went to a corporate store on McKnight road and they sorted it all out in an hour. I won’t ever return to this location.
- EREmma RoushNov 12, 20255.0Selwyn helped me out to upgrade my phone and he was literal awesome sauce. He helped me pick out some accessories for the new phone and helped me get it set up, it was such an easy process. He was super kind and approachable as well, such a great experience!
- KPKaren PerdomoNov 11, 20255.0Aaron was wonderful to work with. He helped me open my business account and transfer my line smoothly, but what stood out most, was his positive energy and kindness. He made what could have been a stressful day feel light and easy. Thank you for such a genuine and caring experience.
- PPpittsbuurgh paNov 7, 20253.0I’ve only had to deal with 3 people at this location and so far Jason is the best, he is so nice, the other two which I won’t name because it is honestly not that real were a bit condescending and not very patient, I am older and still struggle a bit with my English, I still try my hardest tho! Hoping to get better service in the future
- KGKay GOct 21, 20255.0Eric and Selwyn helped me out tremendously due to a discrepancy with a previous Verizon wireless account. I switched phone carriers back in may 2025. At the end of our contract I disconnected 2 phones and 2 watches. When I went to terminate the watches, the agent only terminated one watch and not both. Leaving an unpaid balance for months on this "active" watch no one was using. I called before the unpaid amount was sent to collections and 3 different agents promised me the amount was $0.00, and I owed nothing, it was their mistake because the agent didn't fully disconnect what the customer asked. They still sent my balance to collections saying I owed a small balance of so and so. When I applied for a FiOS account for my small business, the credit app "needed more details" meaning they won't open a FiOS account bc of a small unpaid balance on the wireless side .. For a month I've fought and argued to get this settled and was sent from one department to to the next. I was transferred 10 times in one phone call... Thankfully, Eric and Selwyn are amazing at their jobs, super easy to work with, they did everything they could to help me handle this situation, and got it handled after several long phone calls. I can't thank Eric and Selwyn enough for all their patience and help.
Frequently Asked Questions About Verizon
What products and services does Verizon at 6010 Penn Ave offer?
Verizon offers smartphones, tablets, wireless devices, accessories, Verizon home internet, and services like bill payments, new lines, upgrades, and device financing.
What are the store hours for Verizon at 6010 Penn Ave?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is Verizon located in Pittsburgh?
Verizon is located at 6010 Penn Ave, Pittsburgh, PA 15206.
Does Verizon at 6010 Penn Ave offer in-store pickup?
Yes, in-store pickup is available at this Verizon location.
How can I schedule an appointment or visit for Verizon services?
You can schedule an appointment by visiting https://www.tccrocks.com/appointments/.
What brands are available at Verizon on Penn Ave?
Brands available include Apple, Samsung, Motorola, LG, and HTC.
Does Verizon at 6010 Penn Ave support 5G network coverage?
Yes, Verizon offers the latest devices with Verizon network coverage including 5G service.
Which nearby places can customers visit for a coffee near Verizon at 6010 Penn Ave?
Customers can visit Gaby et Jules Cafe or Zeke's Coffee for coffee options near the Verizon store.
Are there dining options close to Verizon at 6010 Penn Ave?
Yes, nearby dining options include Mola (sushi), honeygrow (salad and noodles), Subway (sandwiches), and Capri Pizzeria and Bar (pizza and bar).
What other tech or electronics stores are near Verizon at 6010 Penn Ave?
Nearby tech and electronics stores include Wolfpack Electronics and another Verizon authorized retailer, TCC.