Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pittsburgh, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
343 reviews
5 stars
270
4 stars
28
3 stars
15
2 stars5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Jonathan, Stu, and Trish.
Product Availability
Customers appreciated that the store had a good stock of products and accessories, although there were complaints about upselling.
Store Hours
Some customers expressed frustration about the store being closed on Sundays, leading to wasted trips.
Staffing Issues
Several reviews noted that the store was often understaffed, leading to longer wait times and some negative experiences.
Mixed Experiences
While many reviews were positive, there were also complaints about poor service and issues with product quality, indicating inconsistency in customer experiences.
- TTTonyNov 10, 20255.0Excellent service
- EYEmily YelcickOct 7, 20255.0Great service! Helpful staff, always has stuff in stock. Good location too.
- TCTom CiamaccoOct 2, 20255.0I unfortunately forgot the employees name, but the man working by himself yesterday (October 1st) at the liberty ave location was amazing. He helped me get exactly what I wanted and made the process as seamless as possible. He deserves to be commended for delivering the best customer service experience I have had at a Verizon store to date.
- IBIfiyenia BolickAug 31, 20251.0They are not open on Sundays! We found out the hard way. No one bothered to update this with Google. Even the store's phone recording said it was open. The sign on the door isn't much help after wasting time and energy to get there.
- PHPhoenix Louise HerronAug 19, 20255.0Verizon @South Side Store, Pittsburgh PA is ⭐️⭐️⭐️⭐️⭐️ with Nick. He is the best! I received fast and friendly Fios technical support for my home internet issue from Rick. He answered all of my questions and offered exemplary customer service. He helped me step by step to solve my problem with care, expertise and patience. I’m happy I switched to Verizon. Thank you, Rick. PLH
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store on 355 5th Ave, Pittsburgh?
The store offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What services are available at this Verizon Authorized Retailer?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for this Verizon location in Pittsburgh?
The store is open Monday to Friday from 10:00 am to 7:00 pm, Saturdays from 10:00 am to 6:00 pm, and Sundays from 12:00 pm to 6:00 pm.
Does the store offer in-store pickup for online orders?
Yes, in-store pickup is available at this Verizon store.
What payment methods are accepted at this Verizon store?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the store?
Yes, free Wi-Fi is available for customers inside the store.
Where can I park when visiting the Verizon store on 355 5th Ave?
You can park at the nearby 350 Oliver Avenue Garage, which offers convenient parking options for visitors.
Are there other mobile phone stores near the Verizon location?
Yes, the AT&T Store and another Victra Verizon Authorized Retailer are nearby if you want to compare options or services.
What nearby attractions can I visit when I come to the Verizon store?
You can visit Kaufmann's Clock, a well-known landmark and monument located nearby, perfect for sightseeing before or after your visit.
What languages are supported at this Verizon store?
The store offers services in both English and Spanish to accommodate diverse customers.