Verizon

Reviews

• VR

  VeraLynne Rea

  2 days ago
  1.0
  I take no pleasure in flaming a business, but the lack of any customer service at this Verizon location tasks me to write this. I came to the store with my 85+ year old mother-in-law to ask why her service plan is over $100 per month? After a quarter of an hour of raised voices and escalation I did not get an answer. Now, the sales staff (and that's what they were because there was not a lick of customer service) convinced me, as I left the store, that I needed to take her business elsewhere. Which is my recommendation to you, review reader, as well.
• ZH

  Zach Handlovitch

  Jan 8, 2026
  1.0
  Didn’t even try to help me seemed like they would rather me just leave then try and sell me anything it was awful just wanted a new phone
• ST

  Steve Tripp

  Jan 8, 2026
  1.0
  Trash absolutely dont go here unless you like overpriced stuff. And being lied to by people that just suck .
• GJ

  greg johnston

  Jan 2, 2026
  4.0
  I went in to pick up my new phone after traveling away from my area because I got terrible service from that location and was greeted by Destiny and received friendly prompt service. Thank you.
• DS

  Denise Senich

  Oct 30, 2025
  1.0
  In the 31 years of being a customer at Verizon, I have never had such unbelievably horrid experience as I had yesterday. An individual named BIRD was the rep who I was assigned. Let me preface this by saying that this was the third store I was at that day trying to get my new device activated by transferring it from one device to another. I have done this in the past so I knew it could be done & what was involved. The assigned representative (BIRD) showed unprofessionalisn from beginning. They (he) was annoyed to help me. I asked some questions & was treated as though I had no idea what I was doing with my devices. I have 8 devices on my account so I do have experience on how things work. Finally after listening to what I needed he initiated a transfer, told me it was going to take 45 minutes asking me if I was going to stay in the store ( to which I say yes), & walked away & told me to tell him when it was done. He disappeared behind I locked door in the back of the store. 7 minutes later the transfer was complete. He was nowhere to be found. I asked multiple other reps that were busy, to please go back to let him know I was waiting for him. 20 minutes later, he emerged. When I made the comment that this was done 20 minutes ago, he proceeded to create a major scene telling me that I had an attitude with him since I walked in. WAGGING HIS FINGER IN MY FACE, he tells me that he is not going to take MY attitude & that he was refused to help me & WALKED AWAY & WENT BACK BEHIND THE LOCKED DOOR leaving me with no one to help me since all the other reps were busy. Stunned by how I was treated, I stood there for a second but then left the store without being helped at all. It was a disgusting display by a representative of Verizon. In 31 years with Verizon & after interacting with many reps, I have never been treated so rudely by anyone. It was unprofessional & quite frankly unhinged. Whatever drama representative Bird was dealing with behind the closed door should not have been displayed in front of me & the other customers in the store. I was in the store for over an hour & did not have anything handled on my devices. I went home, called the Verizon customer service support & the rep on the line handled my request in a courteous & professional manner from the beginning of the call. The bottom line is DO NOT GO TO THE PLEASANT HULLS STORE for fear that you would get representative BIRD & have a similar experience. They (he) should not be interacting with the public. His unprofessionalism was shocking & a disgraceful representation of Verizon.