Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Pittsburgh for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
262 reviews
5 stars
123
4 stars
29
3 stars
19
2 stars
12
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being unhelpful, rude, or dismissive during their visits.
Staff Competence
There were numerous complaints about staff lacking knowledge and training, leading to frustrating experiences for customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Long Wait Times
Several reviews mentioned excessive wait times for service, with customers often leaving without assistance.
Billing Issues
Customers frequently reported problems with billing, including unauthorized charges and difficulties in resolving payment issues.
- STSteve Tripp4 days ago1.0Lies lies and more lies . I've never overpaid for so little in my life . If I could give them a 0 I would
- BSBrandi SimsJan 4, 20265.0I had an amazing experience at the Verizon store thanks to Matthew! He was exceptionally professional, kind, patient, and knowledgeable. He made sure everything was completed accurately and went above and beyond to make the entire process smooth and stress free. Customer service of this caliber is uncommon. Matthew 100% deserves recognition. If you're considering new services, I highly recommend this location, ask for Matthew. The assistant manager was also very courteous and professional. Thank you again Matthew, for such outstanding service!
- AMAlaina MayesDec 28, 20251.0Super misleading store experience. Started a mobile account a few months ago, they made it clear that I was enrolled in auto pay and would receive a discount for also having a home internet account. Now it's 2 months later, and I'm getting emails that look super scammy saying my bill is outstanding. They did not enroll me in auto pay. AND, it took dozens of calls to 1800-verizon to even get the mobile+home discount, of course that couldn't have been convenient. I wish I did not start a Verizon mobile account.
- BBBen BossartDec 24, 20252.0verizon sux tmobile rules
- KHKeith hickeyDec 23, 20251.0My partner stopped by to deal with an issue with my order I placed online and the 5 employees doing nothing swore up and down they couldn’t do anything to help resolve the issue without even pulling anything up on their systems. I authorized online a payment of the taxes and fees coming to $300 the day I placed the order for my 3 new iPhone 17 pros and a new iPad to switch from T-Mobile to Verizon. They then UNAUTHORIZED took two more payments of $66 each and sent me an email saying “I needed to update my payment method or my order will be cancelled. That’s weird cause they already took my $300 for taxes and fees right? So why hit my account two more times with no notice? The store manager John I believe his name was was extremely rude to my partner and when I called I heard him laugh and say “I’m not speaking to him” which I admit sent me into a rage which isn’t a good look but when I’m stolen from and treated like an idiot what else do you expect. So if you love rude staff, incompetent answers, and being laughed at after having your money stolen this is the store for you.
Frequently Asked Questions About Verizon
What are the Verizon store hours at 250 Settlers Ridge Center Dr, Pittsburgh?
The Verizon store is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Can I schedule an appointment at the Verizon Pittsburgh store?
Yes, you can schedule an in-store appointments through the Verizon website or the My Verizon app for your convenience.
What mobile brands does this Verizon store offer?
This Verizon store offers devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Pittsburgh offer in-store pickup and delivery options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services are available at the Verizon store?
Services include mobile plans, wireless internet plans, voice plans, Fios internet plans, and business devices like cell phones, hotspots, tablets, and laptops.
Is Wi-Fi available at the Verizon Pittsburgh store?
Yes, free Wi-Fi is available for customers inside the store.
Where is the Verizon store located in relation to Settlers Ridge shopping center?
The Verizon store is located within the Settlers Ridge shopping center at 250 Settlers Ridge Center Dr, making it convenient to visit during your shopping trip.
What nearby dining options are available around the Verizon store?
Nearby dining options include Orange Julius for ice cream, First Watch for breakfast and brunch, Dairy Queen for fast food, Blaze Pizza, Panera Bread, and Starbucks for coffee and snacks.
Are there any nearby health and wellness businesses near Verizon Pittsburgh?
Yes, nearby you can find GNC and The Vitamin Shoppe for supplements, Luxor Nails Spa and Diva Studio Nail Spa for beauty, LA Fitness and British Swim School for fitness, and Sunsational Tan tanning salon.
How can nearby businesses like Jeff Myers: Allstate Insurance or UPS Access Point location assist Verizon customers?
After visiting Verizon, customers can conveniently handle insurance needs at Jeff Myers: Allstate Insurance or ship packages at the UPS Access Point nearby, making errands easier in one trip.