Verizon

4.4
293 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pittsburgh, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
250 Mount Nebo Pointe Rd, Pittsburgh, PA
15237, United States

Hours

Reviews

4.4
291 reviews
5 stars
232
4 stars
15
3 stars
5
2 stars
9
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their patience, professionalism, and helpfulness, particularly highlighting employees like Neeha, Hailey, and Noah.

Knowledgeable Staff

Numerous reviews mentioned the staff's expertise and ability to explain options clearly, making the purchasing process easier for customers.

Long Wait Times

Several customers expressed frustration with long wait times, especially when the store was busy with only one employee available.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly regarding issues with orders and service errors.

Store Management

Feedback indicated that management was sometimes unresponsive to customer issues, leading to dissatisfaction among some patrons.
  • CL
    Constance Lawrence
    Nov 1, 2025
    5.0
    Coby at this location is absolutely fantastic! I went in on 10/31 to make multiple changes to my mobile account and return Fios equipment. Coby was the only employee on staff and was working with 2 other customers, but still immediately greeted me and got me checked in not long after. While I was in the store, 4 additional sets of customers also came in. Coby never got flustered, remained friendly and professional, and multi-tasked effectively between different customers simultaneously. I was very impressed with this young man. He handled an unusually busy day, as the only employee there, with more composure than I have seen from seasoned pros and was knowledgeable about all of the products.
  • SP
    S Pin
    Oct 26, 2025
    1.0
    Expensive service. Buy T-Mobile it's better
  • RM
    Roger Maddalena
    Oct 3, 2025
    5.0
    Tremendous, patient help at this store.
  • TK
    Traci Kovacic
    Sep 30, 2025
    5.0
    Mt. NEBO Verizon is the one, They are wonderful
  • AS
    Annette Shrager
    Sep 21, 2025
    5.0
    Tanner was very helpful with my cell phone update. He was quite good at answering questions and explaining the procedures for transferring cell service to Verizon. Thanks!

Frequently Asked Questions About Verizon

What types of wireless devices and products does Victra offer at this Verizon Authorized Retailer?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the standard operating hours for the Verizon Authorized Retailer at 250 Mount Nebo Pointe Rd, Pittsburgh?

The store is open Monday through Friday from 9 AM to 7 PM, Saturdays from 10 AM to 7 PM, and Sundays from 11 AM to 6 PM.