Best Buy

Reviews

• HH

  H H

  Dec 29, 2025
  1.0
  My black BF & I walked in to pickup an online order & all 5 or 6 employees at the front either turned away from us or just stared at us. We went to the line & picked up his order but as I was standing in line, not to my surprise, those same employees were greeting every white person that walked in. HORRIBL. We usually frequent another Best Buy near us & they are friendly & helpful. Thank you to the nice Best Buy in South Hills!
• RM

  Robert Masters

  Dec 29, 2025
  1.0
  Got an iPhone from this place today. Asked specifically for a new unlocked. Tre, the sales associate, assured us it was a new phone even after our asking him twice again looking at the packaging that said "certified", and that there was no warranty. Got home, found out it was open box used - excellent. Called the store but redirected to central customer service line. Spoke with an agent who insisted that we make the 150 mile round-trip drive to return at the store as there was no other way. Beyond ridiculous is an understatement. Cheating customers and then making the return process impossible - outright criminal!!!
• KG

  Kim G

  Dec 28, 2025
  1.0
  I never suggest using a payment plan through Best Buy. Was trying to help my daughter with this purchase. The computer we purchased stopped working the next day. Exchanged it for a second one which also stopped working immediately. We returned it. Customer service barely speaks English and gave us inaccurate information about the lease holder and were absolutely zero help with any area of order canceling and refunds and future payment processing. We will be purchasing a computer elsewhere. In fact I will never purchase anything through Best Buy again. The amount of inaccurate information and lack of support is alarming. At this point we need to cancel a debit card to ensure funds will not be withdrawn for a product that didn’t work not just once but twice!! Extremely disappointed and frustrated.
• CN

  Christina Nissen

  Dec 27, 2025
  1.0
  Since Best Buy has jumped on the AI customer service bandwagon, and decided that customers cannot contact stores, or humans directly, I have decided that I will spend my money somewhere else. I go to a store where things are supposed to be in stock - the online inventory doesn't match the store. I try to call the other stores before driving around like a crazy person - I can't talk to anyone. "But I (the AI) can tell you if something is in stock!". If you could, I wouldn't be trying to call you to see if you have it in stock. And this not the first... or the second... time this has happened. I am a big proponent of AI, but only if it is used wisely - and this is not wise.
• GF

  Gabe Figueroa

  Dec 20, 2025
  1.0
  Waiting 30 mins for someone to help cause eveything is behind glass. No one ever came to help. After asking 3 times and each time they say "just another minute". Ended up leaving with nothing after 30 mins standing around. Horribly managed store. Management should be ashamed of themselves for how they operate this store.

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