Best Buy

4.1
2135 reviews
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Business Details

4801 McKnight Rd, Pittsburgh, PA
15237, United States
(412) 635-6110
https://stores.bestbuy.com/pa/pittsburgh/4801-mcknight-rd-585.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4801 McKnight Rd, Pittsburgh, PA
15237, United States

Hours

Reviews

4.1
2,135 reviews
5 stars
1,164
4 stars
439
3 stars
233
2 stars
98
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.

Product Availability

Customers reported issues with stock levels and product availability, often finding items out of stock or difficult to locate in-store.

Geek Squad Experience

The Geek Squad received negative reviews for unhelpfulness and long wait times, with some customers preferring to seek assistance elsewhere.

Store Environment

The store environment was described as clean and organized by some, but others found it disorganized and difficult to navigate.

Pricing Concerns

Several customers expressed dissatisfaction with high prices and poor return policies, leading to frustration with their purchases.
  • JD
    Jared Dirkes
    Nov 2, 2025
    5.0
    Clean store, well staffed, easy to find products and everything is marked and displayed
  • JR
    james ritchie
    Nov 2, 2025
    1.0
    Horrible company. Ordered a pickup order for the store and they didn't have it all, apparently they filled it at another store that was 45 minutes away, and I am still currently waiting on another piece of my order a week later
  • JJ
    Jen
    Oct 28, 2025
    1.0
    We came here for keyboard issues for Chromebook. Geek squad was not helpful nor capable. They said that they could not fix it, and had to ship it out to the 3rd party repair. It will cost a lot and will take more a week to 10 days. Geek Squad actually told us to go to Ubreakifix. So we did. Ubreakifix was knowledgeable and helpful. They fixed it in 10 min. Going forward, I will never come to Geek Squad anymore. I’ll just go to Ubreakifix. Way better.
  • MH
    Madi Hawk
    Oct 23, 2025
    5.0
    Chris the store supervisor here is simply amazing. He absolutely goes above and beyond to problem solve and fix any issue you’re having. He absolutely deserves a raise and I hope a higher up from Best Buy sees this and reaches out to him about his incredible customer service. People like him are very few and far between. Thank you again for problem solving my order issues and having me leave a very happy customer.
  • DC
    Dave C.
    Oct 21, 2025
    5.0
    We wanted to send a special thank you to Chris and Austin. You both went above and beyond to help us. You both were able to make our experience as seamless as possible. Thank you again!!!
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Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy at 4801 McKnight Rd, Pittsburgh?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy in Pittsburgh offer curbside pickup?

Yes, Best Buy offers curbside pickup service for customer convenience.