Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple South Hills Village
301 South Hills Village, Pittsburgh, PA
15241, United States
Hours
Reviews
3.8
903 reviews
5 stars
490
4 stars
118
3 stars
66
2 stars
40
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful and knowledgeable staff, while others report rude and unhelpful interactions.
Repair Experience
Many customers experienced issues with repairs, including unexpected charges and poor communication about service options.
Store Environment
The store is often described as busy and crowded, leading to long wait times and frustration for customers.
Product Knowledge
While some employees demonstrated excellent product knowledge, others were criticized for lack of assistance and incorrect information.
- SLStevie LeotisJan 5, 20261.0My fiancé and I came in to buy two new iPhones and an Apple Watch yesterday. We received our phones about an hour apart and the sales person gave me the wrong phone. I wanted an iPhone 17 Pro Max and he gave me the 17 pro. I didn't realize that it was the wrong phone until the next day. I called the store and they said they could absolutely exchange it. I went back to the store to exchange it for the correct phone. The manager told me there was nothing she could do because of the third-party provider, AT&T, gave me $830 back for my trade-in, she wouldn't be able to honor that trade-in and I would have to pay that difference. It was extremely disappointing and infuriating that their error caused me to not get the phone that I wanted. These people may know how to fix devices, but their attention to detail on sales is awful. I asked for a 17 Pro Max and they didn't even check the sticker on the box. I learned a hard lesson, I'll be sure to check it next time knowing their lack of attention to detail. Really pisses me off.
- CCCameronJan 2, 20265.0Actually had a great experience at Apple. I was displeased with the iPhone Air and wanted to go back to a Pro Max. They wouldn’t accept my air as a trade in at first but they let me return it for a full refund to apply to the new phone’s cost. This saved me money and I was appreciative of the workaround Apple provided to get me the phone I wanted!
- AHamaya hamiltonDec 24, 20255.0Came in because all my contacts were magically wiped from my phone and calling Apple Support for an hour did nothing. Colleen from this Apple Store was very nice and helpful and managed to get all of my contacts back in thirty minutes! Very happy with the service I received.
- ALAnn LewisDec 13, 20251.0One of my select features on the apple watch is the ECG app. I had to get a new battery for my watch or get a new watch. I opted to get a new watch. it was never explained that all watches do not have the ECG feature. It should have been a necessity to have been asked "what features do you use" since not all watches have the same capabilities.I ended up with the SE watch, which does not have the capabilities to add an ECG app. I called the apple store and hopefully something can be done to rectify this problem.
- LMLamine MezaliDec 12, 20251.0Customer service sucks, it feels like they are doing us a favor to sell stuff at that store. Always had great experience at apple stores but this one is an exception
Frequently Asked Questions About Apple South Hills Village
What products can I shop for at Apple South Hills Village?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple South Hills Village store.
Does Apple South Hills Village offer technical support?
Yes, you can get technical support at the Genius Bar within the store.
What are the regular operating hours of Apple South Hills Village?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Is Apple South Hills Village open on major holidays?
The store is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025); other holiday hours may vary, so it's best to check the schedule for specific dates.
Does Apple South Hills Village provide wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Can I pick up my online order in-store at Apple South Hills Village?
Yes, in-store pickup is available for your convenience.
Is there free Wi-Fi available at Apple South Hills Village?
Yes, the store offers free Wi-Fi for customers while shopping or getting support.
What nearby dining options are available around Apple South Hills Village?
You can visit restaurants such as Noodles and Company for Asian fusion and pasta, or Auntie Anne's for bakery treats, both nearby the Apple Store.
Are there other retail stores near Apple South Hills Village for additional shopping?
Yes, nearby stores include Clarks and Johnston & Murphy for shoes and clothing, as well as South Hills Village Mall for a variety of shopping options.
How can I use nearby places to enhance my visit to Apple South Hills Village?
You can easily combine your visit to Apple South Hills Village with shopping trips to nearby stores like Francesca's or relax after your visit with a beauty treatment at Studio Beyoutiful.