Apple South Hills Village

Reviews

• TP

  Truc Phan

  4 days ago
  5.0
  After having a bad experience at the Apple Store at Ross Park Mall, I was hesitant to visit another store. But I'm thrilled to say that my experience at this Apple Store today was completely different! I went in to buy a new headset and recycle 2 devices. The service was top-notch, and they really valued my time. 5/5 stars - highly recommend! 😊
• JR

  Juan Carlos Cruz Robles

  Feb 10, 2026
  1.0
  Very bad experience last weekend with tech support needed to link again my daughter’s watch to my phone. Two tech guys simply told me that the watch wasn’t compatible anymore with the latest iOS and they couldnt do anything. This not only speaks very bad about how well trained are the tech people at this store but also was frustrating to me because I didn’t want to get a new watch, since this one is barely 2 years old. After doing my own research at home, I was able to reset the watch and pair it again with my phone.
• MT

  Michael Troiani

  Feb 7, 2026
  1.0
  Poor experience with Store Manager Amir on 2/7/2026. I have had two repair instances in the last two years in that Apple was not able to offer in store repair to an Apple Care Covered iPhone because their business decision not stock repair parts for iPhones with 1TB storage at any of their Pittsburgh Stores; making timely repair impossible. In both instances, Apple offered a 3-5 day wait to repair the phone while they source the parts. 3-5 days without a supported device to manage 2 factor authentication for banking logins, payroll processing and my business operations. I find that Apple is becoming ungrateful for its customers. The in store culture at South Hills Village is a hostel cattle corral devolved to a Comcast Level culture of customer processing. I believe that is what happens when there is very little competition. My loyalty is waning and I am growing weary paying apple for hardware, paying apple for software, paying apple for licensing of music, paying apple for licensing of television, paying apple for cloud services, paying apple for warranty services all to have Apple fail to support their products by their policies and repeat failures in providing timely service options. Once upon a time, Apple pioneered the personal computer by creating a prioritized completely functional home computer. That bucked the system that wanted to sell you dumb terminals connected to a mainframe. Nowadays, apple sells your proprietary hardware which is functional only by subscription to their i̶C̶l̶o̶u̶d̶ ̶ mainframe and the only i̶P̶h̶o̶n̶e̶s̶ terminals they support in store are the low capacity drones. It is now a closed loop. The company has devolved into their prior nemesis and is no longer guided by the spirit of the personal computing devices that the company was founded on.
• BF

  Brendan Fitz

  Jan 24, 2026
  5.0
  Pleased with battery replacement service
• SL

  Stevie Leotis

  Jan 5, 2026
  1.0
  My fiancé and I came in to buy two new iPhones and an Apple Watch yesterday. We received our phones about an hour apart and the sales person gave me the wrong phone. I wanted an iPhone 17 Pro Max and he gave me the 17 pro. I didn't realize that it was the wrong phone until the next day. I called the store and they said they could absolutely exchange it. I went back to the store to exchange it for the correct phone. The manager told me there was nothing she could do because of the third-party provider, AT&T, gave me $830 back for my trade-in, she wouldn't be able to honor that trade-in and I would have to pay that difference. It was extremely disappointing and infuriating that their error caused me to not get the phone that I wanted. These people may know how to fix devices, but their attention to detail on sales is awful. I asked for a 17 Pro Max and they didn't even check the sticker on the box. I learned a hard lesson, I'll be sure to check it next time knowing their lack of attention to detail. Really pisses me off.