Apple Shadyside

Reviews

• CW

  Carol Whelan

  Nov 8, 2025
  1.0
  Horrible customer support. Sales people with zero training Manager, Michele, is helpless in resolving admitted employee issues! The absolute worst apple experience ever! So much so , it made me want to drop apple all together! Hello google!
• BB

  bill BEnz

  Nov 5, 2025
  5.0
  My phone was stuck in recovery mode I was getting ready to get a new phone but I went to the store and was treated very nicely I don’t remember the technicians name but she was able to reset my phone and it was done very professional so thank you very much I appreciate you .I have my phone working again 😊
• FO

  Fabio Muniz De Oliveira

  Oct 21, 2025
  1.0
  The worst experience I had was in the Apple Store. For a moment, I felt that it was a fast-food buying a hamburger at 11:30 pm. But no, I was at the Apple Store paying $1299 for a phone. So, if you like to feel bad about yourself, go there, but if not, buy online and pick up at a different store here in Pittsburgh.
• NM

  Nuray Memmedli

  Oct 18, 2025
  1.0
  On 10/18/25 I purchased an iPhone at the Apple Store with cash. An employee Tyrone made inappropriate remarks in front of other customers, including “this cash looks funny” and “it’s not normal to pay with cash,” which made me feel humiliated and treated like a criminal despite using legitimate U.S. currency. I had already made a purchase the day before, and this was my third transaction in total (one card, two cash). All purchases were legitimate. I was willing to use card if required, but I should not have been publicly treated with suspicion for using legal tender. I request a formal review of this incident, appropriate follow-up with the employee, and a written response from store or corporate management. I can provide receipts and details if needed.
• TL

  Tran Jenny Le

  Oct 18, 2025
  1.0
  My friend was attempting to purchase an iPhone yesterday with cash, but instead of being assisted respectfully, a worker named Tyrone claimed that her money was “suspicious” without providing any clear reasoning or explanation. We understand that your team must verify payment authenticity for security reasons, but the way this situation was handled was unprofessional and disrespectful. You guys made my friend felt humiliated and discriminated against, and what made it even worse was that she is not fluent in English to even express herself. She was simply trying to make a legitimate purchase and was treated unfairly because of a language barrier and baseless assumptions. DO BETTER.

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