Apple Ross Park

Reviews

• HJ

  Halle Jacobs

  Mar 29, 2026
  2.0
  Service was okay, but the representative still couldn’t help me. I feel like some of the staff don’t really know what they are talking about. I spoke with three different people and they all told me different things, and I still didn’t get a solution. I wasted three hours in the store and my phone still doesn’t work. Also, there is a man who owns his own computer repair shop who comes and sits inside the store and listens to people while they are giving their information, then tries to recommend that he fixes the computer instead of Apple. I’m not sure if this is a relative of one of the employees, but he sits at the table and acts like he is participating in the upcoming sessions Apple has for customers. I felt very uncomfortable giving my information to the Apple representative while he was sitting there listening. Apple needs to have more private areas when people are giving their phone numbers, addresses, and other personal information. If I’m giving a representative my personal information, I shouldn’t have to do that sitting at a table with a group of strangers around with phones in their hands while I’m speaking. This situation made the experience very uncomfortable and unprofessional.
• RJ

  R JW

  Mar 26, 2026
  4.0
  Beware of how hard and long it is to get trade in credit for your phone. It’s not worth the aggravation for 100 dollars. I bought a new 17 e for me and my wife. We were suppose to be sent two return boxes to put our phones in for credit. The first box arrived two weeks after our purchase with no instructions. I sent it in and just got credit yesterday, 3 wks later. The customer service sent my wife’s phone back with no explanation. It seems that if there is only one trade in value of 100 dollars for two phones not 200 dollars Supposedly, it has to do with Pennsylvania tax law. They should have addressed that at the store. Its misleading! So buy your phone’s separately to get credit for each phone. I was going to buy five new phones for my daughters and granddaughters but won’t based on not getting trade in for each phone. The store employee who helped us with initial purchase and set up was excellent. However, he should have said there would be only one credit for two phones. The store employee Tim who just today rectified the problem and addressing the issue while the manager was trying to explain away why it occurred. Basically telling me I should have done numerous things to solve the problem. As a customer, you want the problem solved not about the intricacies of a broken system. Spousal Seniors should be told up front that in order to get trade in value for each phone, buy them separately.
• SK

  Sai Keerthana Karakavalasa

  Mar 19, 2026
  1.0
  I have visited this Apple Store multiple times, and unfortunately, my experiences have consistently been disappointing. Each visit has lacked a welcoming atmosphere, and I often felt uncomfortable due to the staff’s behavior. On one occasion, I came in to purchase a MacBook, and more recently, I visited to upgrade my phone. In both instances, the service felt dismissive and unhelpful, as if my time and interest as a customer were not valued. What is even more concerning is the sense of discrimination I experienced, which made the situation even more upsetting. As a customer, I expect basic courtesy, professionalism, and equal treatment regardless of background. Apple is known for its customer experience, but this particular store does not reflect those values. I sincerely hope management takes this feedback seriously and works on improving staff behavior and inclusivity for all customers.
• AM

  Amer Mohammad

  Mar 19, 2026
  1.0
  I recently visited the Apple Store and unfortunately had a disappointing experience with an employee named Dan. His behavior came across as quite rude and intrusive, which made the interaction uncomfortable. As a customer, I expect a respectful and welcoming environment, especially from a brand known for its service quality. I hope this feedback is taken seriously and used to improve customer interactions in the future
• DC

  Drew Cremeans

  Mar 18, 2026
  5.0
  I’ve had my share of tech support experiences, but my recent visit to the Apple Store at Ross Park Mall genuinely stood out — and it all started before I even walked through the door. Booking an appointment online was a breeze. Simple, intuitive, and exactly what you’d hope for from Apple. No confusion, no frustration — just a confirmed time slot and peace of mind. When I arrived, the store was clean, organized, and welcoming. But the real highlight of my visit was my service representative, Thor. I cannot say enough good things about her. From the moment she greeted me, I felt like more than just a customer — I felt like a person. She was warm, attentive, and genuinely kind in a way that’s rare to find in any service environment. She listened, she cared, and she made me feel completely seen and validated throughout the entire process. Oh, and she actually fixed my iPhone, which had been refusing to charge — no small thing! She diagnosed the issue efficiently and got me back up and running without any hassle. Thor is the kind of employee who makes a brand. She deserves a raise, a promotion, and all the recognition Apple can give her. If you’re heading to this location, I hope you’re lucky enough to get her. Highly, highly recommend. Five stars without hesitation.