Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Philadelphia, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
770 reviews
5 stars
500
4 stars
61
3 stars
33
2 stars
26
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Samuel, Roshad, and Racquel, while others reported rude and unhelpful interactions.
Staff Performance
Several employees received high marks for their patience and knowledge, but there were complaints about staff being overworked and unresponsive.
Order Issues
Customers frequently experienced problems with order processing and communication, leading to frustration and dissatisfaction.
Mixed Experiences
While some customers had excellent experiences, others reported feeling misled or treated poorly, indicating inconsistency in service quality.
- DSDennis Schilling3 days ago5.0Phone upgrade! Samuel was very professional, and a pleasure to work with.
- RJRalph VILLANTE JRJan 5, 20265.0At the Red Lion store, Selena was very good in helping me upgrade and select new phones for my wife and I.
- ABAlbi BegolliDec 27, 20251.0The lady there added extra charges on my account I didn’t know about and Verizon refused to refund. I totally regret switching to this scamming company.
- ELEdith LopezDec 19, 20255.0Ariel did awesome. She deserved a raise
- NTNino TsotskolauriDec 15, 20255.0Samuel is the best I’m am Georgian customer he always helps me with anything I need. He goes far and beyond with all my needs he has helped me find the best prices and discounts for my family and friends I totally recommend him go check him out.
Frequently Asked Questions About Verizon
What is Victra and what services do they offer?
Victra is a Verizon Authorized Retailer in Philadelphia, offering wireless devices such as phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for the Verizon location at 10000 Roosevelt Blvd?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Which brands does Victra carry at this Verizon Authorized Retailer?
They carry brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories brands like Casemate, Otterbox, and Mophie.
What payment methods are accepted at this Verizon store?
Payments can be made using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon store offer in-store pickup?
Yes, in-store pickup is available for customers.
Is there free Wi-Fi available at this Verizon store?
Yes, free Wi-Fi is available in the store for customers.
Can you recycle electronics at this Verizon location?
Yes, this store offers electronics recycling services.
Which nearby restaurants can I visit before or after shopping at Victra?
Nearby restaurants include California Tortilla (Mexican food), Miller's Ale House (sports bar and seafood), Dunkin', Harvey Ramen (Japanese cuisine), Fat Jack's BBQ, and Hangry Joe's Hot Chicken & Wings.
What nearby places can help me access the Verizon store easily?
The Verizon store is conveniently located near Roosevelt Boulevard & Red Lion Rd, a transportation and travel hub, making it easy to reach the store.
What other shopping options are near the Victra Verizon store?
Nearby shopping options include Jimmy Jazz (clothing store), Famous Footwear and Red Wing Shoes (shoe stores), and furniture outlets like Raymour & Flanigan and Value City Furniture.