Verizon

3.9
776 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Philadelphia, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
10000 Roosevelt Blvd, Philadelphia, PA
19116, United States

Hours

Reviews

4.0
770 reviews
5 stars
500
4 stars
61
3 stars
33
2 stars
26
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Samuel, Roshad, and Racquel, while others reported rude and unhelpful interactions.

Staff Performance

Several employees received high marks for their patience and knowledge, but there were complaints about staff being overworked and unresponsive.

Order Issues

Customers frequently experienced problems with order processing and communication, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers had excellent experiences, others reported feeling misled or treated poorly, indicating inconsistency in service quality.
  • DS
    Dennis Schilling
    3 days ago
    5.0
    Phone upgrade! Samuel was very professional, and a pleasure to work with.
  • RJ
    Ralph VILLANTE JR
    Jan 5, 2026
    5.0
    At the Red Lion store, Selena was very good in helping me upgrade and select new phones for my wife and I.
  • AB
    Albi Begolli
    Dec 27, 2025
    1.0
    The lady there added extra charges on my account I didn’t know about and Verizon refused to refund. I totally regret switching to this scamming company.
  • EL
    Edith Lopez
    Dec 19, 2025
    5.0
    Ariel did awesome. She deserved a raise
  • NT
    Nino Tsotskolauri
    Dec 15, 2025
    5.0
    Samuel is the best I’m am Georgian customer he always helps me with anything I need. He goes far and beyond with all my needs he has helped me find the best prices and discounts for my family and friends I totally recommend him go check him out.

Frequently Asked Questions About Verizon

What is Victra and what services do they offer?

Victra is a Verizon Authorized Retailer in Philadelphia, offering wireless devices such as phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for the Verizon location at 10000 Roosevelt Blvd?

The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.