Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Philadelphia, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 490 N Broad St.
Details
- Curbside pickupNot available
Location
Hours
Reviews
5.0
170 reviews
5 stars
167
4 stars1
3 stars1
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful service provided by staff, particularly highlighting Pedro and Brooke for their professionalism and attentiveness.
Staff Knowledge
Many reviews noted the staff's extensive knowledge about products and services, with specific mentions of their ability to explain details clearly and assist with various issues.
Efficiency
Customers appreciated the quick and efficient service, often mentioning how fast their issues were resolved and how smoothly transactions were handled.
Personalized Attention
Reviewers frequently commented on the personalized attention they received, feeling valued and cared for during their visits.
Store Environment
The store was described as clean, organized, and welcoming, contributing to a positive customer experience.
- MMMichelle McCray2 days ago5.0I had such a wonderful, easy experience upgrading my phone. Pedro was amazing and really took the time to review my account and talk about the offers and any places I could make adjustments that would better fit my budget. He was thorough, not pushy and extremely helpful. I would highly recommend going to this store for any help. I will certainly go back for further assistance in the future. Thank you, Pedro for making my experience a great one
- EKElizabeth Keating6 days ago5.0Brooke was incredibly helpful and professional. She was a great advocate for me when I needed to switch my cell service provider. Thank you!
- AAAtinaNov 14, 20255.0Brooke Richardson - Very professional and attentive, Treated me like family member. Definitely deserves a raise!
- RSRyan SchuppNov 3, 20255.0This store was the best experience I've had with a Verizon store! Pedro went above and beyond to assist me and is very personable. I highly recommend this store and to get assistance from Pedro!!
- PCPatricia CobleighOct 31, 20255.0In the heart of Philadelphia, amidst the chaos of Spring Garden Street, there stands a Verizon store — and within it, a legend named Brooke. When I arrived, tangled in the wreckage left behind by my old carrier, I expected frustration. What I found instead was calm, kindness, and a professional so capable it felt cinematic. Brooke didn’t just fix my phone; she took on my case like a mission — following up for an entire month until every last issue was solved. She managed it all with patience, humor, and that rare energy that makes you think, Wow, good people still exist. I told her she’s invited to Thanksgiving, and I meant it. I’m giving her name to everyone I talk to. If her bosses Chuck and Bobby are reading this: please, recognize what you have. Brooke doesn’t just represent Verizon — she elevates it. She turns customer service into an art form and customers into friends. If I could give her 10 stars I would.
Frequently Asked Questions About Verizon
What types of products does Verizon at 490 N Broad St offer?
Verizon offers smartphones, tablets, wireless devices, tech accessories, Verizon home internet, and connected devices from top brands like Apple, Samsung, and Google.
What services are available at the Verizon store on N Broad St?
Services include bill payments, business accounts, new lines, upgrades, device activation, device financing, in-store pickup, and Verizon Wireless plans including no contract and prepaid options.
What are the Verizon store's operating hours?
The Verizon store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store offer in-store pickup?
Yes, Verizon offers in-store pickup for your convenience.
Where is the Verizon store located?
The Verizon store is located at 490 N Broad St, Suite 5, Philadelphia, PA 19130.
What nearby public transportation options can help me get to the Verizon store?
The store is conveniently close to Spring Garden Station (SEPTA Broad–Ridge Spur) and SEPTA BSL Spring Garden Station metro, making it easy to access via public transit.
Are there any nearby places to visit before or after shopping at Verizon?
Yes, nearby places include the Pennsylvania State Office Building, Tun Tavern Marines historical site, and Common Threads Mural art gallery, which you might enjoy visiting.
Where can I grab a coffee near the Verizon store?
Starbucks is located nearby, perfect for grabbing a coffee before or after your visit to Verizon.
What are some dining options near Verizon at 490 N Broad St?
Nearby dining options include Golden Chopsticks and Wokworks for Chinese cuisine, Shaps and Shap's Corner Luncheonette for American fare, and La Scala Pronto for Italian food.
Does Verizon offer support for wet phone recovery at this location?
Yes, Verizon provides wet phone recovery services along with award-winning customer service at this Philadelphia location.