Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Philadelphia for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
602 reviews
5 stars
264
4 stars
89
3 stars
60
2 stars
27
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while many others report rudeness, indifference, and a lack of knowledge among staff.
Wait Times
Customers frequently complain about excessively long wait times, often exacerbated by an ineffective check-in system and understaffing.
Sales Practices
Several reviews mention misleading sales tactics, particularly regarding promotions and trade-ins, leading to customer frustration and dissatisfaction.
Store Management
There are numerous complaints about the management's lack of responsiveness and professionalism, contributing to a negative customer experience.
Product Knowledge
Many customers express disappointment in the staff's product knowledge, indicating that employees often provide incorrect or insufficient information.
- DNDebbie Nack3 days ago5.0Absolutely fantastic experience at the Verizon Rittenhouse store! I came in expecting a complicated, stressful switch from AT&T, and Tymire, Jen, and Daron turned it into the easiest process ever. They were friendly, patient, and truly went the extra mile to get everything right for me and the people on my plan. Best mobile carrier experience I’ve ever had!
- JLJifan Lu6 days ago5.0Great experience with Derek at the Verizon Store over at 15th and Walnut and I will definitely recommend people to this location again for more services👌
- BGBrenda Goldsmith6 days ago5.0Give them a try. The reviews might be valid but you should definitely give them a try. Derrick Ramir and Kenny were so helpful to me. I trust the guys at this store you should too!!
- SGSylvia GrahamNov 15, 20255.0Tom was great but I could tell he was new. They work as a team because his manager Derrick walked up and started assisting both me and Tom lol. My experience with Tom a Derrick the manager was exactly what I needed it to be. Thank you verizon for hiring such nice young men.
- SBShimei BrownNov 11, 20255.0Rashid was amazing and so kind! I was in a bit of a rush and had a lot of issues with my old phone but he was patient and helpful. As a first time Verizon customer, i am so glad I made the switch.
Frequently Asked Questions About Verizon
What are the regular operating hours for the Verizon store at 1430 Walnut St, Philadelphia?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which brands of smartphones and devices are available at this Verizon store?
This Verizon store offers devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest 5G smartphones like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What delivery and pickup options does Verizon provide for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available for online orders.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online for a convenient visit to the Verizon store.
What types of business products and services does this Verizon store provide?
The store provides business cell phones, mobile hotspots, tablets, laptops, and offers mobile plans, wireless internet plans, and voice plans.
Does the Verizon store accept mobile payments and debit cards?
Yes, the Verizon store accepts mobile NFC payments, debit cards, and also allows check payments. They do not require cash only payments.
Is there free Wi-Fi available at the Verizon store on Walnut St?
Yes, the Verizon store offers free Wi-Fi for customers while they shop or wait.
How can nearby transit or locations like WeWork 1430 Walnut St help customers visiting Verizon?
WeWork 1430 Walnut St is located near the Verizon store, so customers working or attending events there can conveniently visit Verizon for mobile and internet needs during their day.
Are there any real estate agents nearby that customers might want to connect with after visiting Verizon?
Yes, several real estate agents like MedAbode Philly and Michael Rodgers of Compass Real Estate are located nearby, making it easy for customers to combine errands or networking opportunities in the area.
What nearby professional services are around Verizon at 1430 Walnut St that customers might find useful?
Nearby professional services include Momentum Event Marketing specializing in event technology and Rose Ave. Media, a marketing and advertising agency, which customers may engage with for additional business and event support.