Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Philadelphia, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 920 Walnut St.
Location
Hours
Reviews
4.8
447 reviews
5 stars
421
4 stars5
3 stars1
2 stars6
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Q and Adam for their exceptional service.
Efficiency
Many reviews noted the quick and seamless service provided, with multiple customers mentioning fast processing times for phone upgrades and service transfers.
Professionalism
Staff members were described as professional and patient, effectively handling multiple customers and complex transactions simultaneously.
Product Knowledge
Employees demonstrated a strong understanding of products and services, helping customers make informed decisions and find the best deals.
Positive Experiences
Overall, customers reported high satisfaction with their experiences, often stating they would return to this location for future needs.
- AAAndy2 days ago5.0A co-worker and I went to this location to get her a replacement for her aging phone. Walking in, we were expecting to spend +$1,000. These guys are 100% honest! They laid out deals and discounts we didn't know existed, without any prompting. We walked out with a +$1,000 phone for ZERO dollars. I will return to this location every time.
- EREmily Roemer5 days ago5.0Went in to upgrade my phone and the transition was smooth and easy! Zakii was super helpful and knowledgeable and made it easy for me to get what I wanted. He explained what my options were and made sure everything was set up for me before I left. Great service!
- MJMaurice JohnsonNov 13, 20255.0To whom this may concern and all those reading, I came to this Verizon FiOS location and received the utmost respect and consideration when I came to return at least 5 to six different routers. Mind you the store was closed but the sales associate took me and my wife. After working overtime I believe his name was Zakii. Whoever is in charge of his management. Great job. Wonderful hire 10 out of 10. We'll be back here again to spend all the money I can
- ALAlistair LintonNov 9, 20255.0Q was very helpful, professional and friendly. He provided the best service I have ever received at a Verizon store.
- ECElle CampbellNov 7, 20255.0Pretty sure the salesman was named Q, but i could be wrong. He was really helpful, got me a router when 2 other stores couldn't 👍
Frequently Asked Questions About Verizon
What are the operating hours of Verizon at 920 Walnut St, Philadelphia?
Verizon at 920 Walnut St is open Monday through Wednesday from 10:00 AM to 7:00 PM; Thursday through Saturday from 9:00 AM to 7:00 PM; and Sunday from 10:00 AM to 6:00 PM.
Where is the Verizon Wireless Zone store located in Philadelphia?
The Verizon Wireless Zone store is located at 920 Walnut St, Philadelphia, PA 19107, next to Wawa in the Jefferson Hospital area.
What products and services does Verizon at 920 Walnut St offer?
Verizon offers smartphones, tablets, wireless devices, accessories, Verizon home internet, business accounts, bill payments, upgrades, new devices, device activation, device financing, wet phone recovery, and more with Verizon network coverage including 5G service.
Can I schedule an appointment or pickup for my Verizon products online?
Yes, you can schedule appointments or in-store pickup through the Verizon website or use the My Verizon app available on the Apple App Store.
Which brands are available at the Verizon Wireless Zone store?
The store carries brands such as Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, Nimbus9, JBL, Jabra, Speck, and more.
What kind of customer service can I expect at the Verizon Wireless Zone in Philadelphia?
You can expect award-winning customer service from wireless experts providing help on Verizon products and services, including excellent customer support and services like wet phone recovery.
Is in-store shopping available at the Verizon Wireless Zone at 920 Walnut St?
Yes, in-store shopping and in-store pickup services are available at this location.
What nearby convenience and food options are available around Verizon at 920 Walnut St?
Nearby you can find Wawa for convenience and delicatessen needs, Bonté coffee shop, Sweetgreen vegetarian and health-focused restaurant, and Barra Rossa Ristorante for Italian dining.
Are there nearby parking facilities for customers visiting Verizon at 920 Walnut St?
Yes, Central Parking and Parking valet for Dr. Long are nearby parking options for customers visiting the store.
What nearby transportation or healthcare landmarks can help me find Verizon at 920 Walnut St?
The store is near Jefferson Hospital and Thomas Jefferson University Hospital, making it easy to locate. Nearby medical offices and child care centers also define the area.