Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being unresponsive or dismissive.
Product Availability
Customers frequently reported issues with low inventory and products being out of stock, leading to frustration.
Store Experience
The store is generally described as clean and well-organized, but long wait times for assistance were a common complaint.
Staff Knowledge
While some staff members demonstrated extensive product knowledge, others were noted as being unhelpful or lacking information.
Online Orders
Many customers appreciated the efficiency of online order pickups, often receiving their items faster than expected.
KR
Kevin R
2 days ago
5.0
This Best Buy is really good. It stands out from other Best Buy locations for 1 reason, the employee's. These people are so nice and helpful. The manager woman is the best, I dont remember her name. Clean store, always stocked, great return policy's, everything good about Best Buy but with a great Staff.
GB
Gary Brutus
5 days ago
4.0
From the moment that I stepped in it great, but it takes a few minutes to find someone to help me but at end it was an outstanding experience,at this time of the year best buy need to have more associates in the floor. Samsung TV 70" and Samsung galaxy s25 Ultra +case
TN
Tom Nguyen
Nov 17, 2025
2.0
I bought an Xbox series x a couple months back, was in the process of moving at the time so didn’t have the chance to open it till now and it’s been a terrible experience trying to get it to stay on, I did the offline update and now it freezes and lags and I can’t even return it since it’s past 60 days never buying a console here again.
SM
Steven Maisus
Nov 1, 2025
5.0
I'd like to give a shout out to Ed Espinola in the tv department. I came in with my buddy Sam, and Ed was very patient, knowledgeable, and really took the time to work with us on the LG tv's. He showed us the difference of many tvs, and we were so impressed with his customer service skills, and again he really knows his stuff. We ended up getting a 65' LG OLED 4K WEBOS TV. So again Kudos to Ed !
FG
Flower Girl
Oct 21, 2025
5.0
We went to Best Buy for a TV that was on sale. The salesperson we had was very helpful when the one we wanted on sale was out of stock. He showed us other options including a nicer model available at the same price . We were very happy with our purchase and the sales persons willingness to stay with us and help us through our purchase. I am very happy with my purchase.