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Brand Certified

Verizon

4.8
(296 reviews)

Business Details

20 W Lancaster Ave, Paoli, PA
19301, United States
(484) 318-7375

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Paoli, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 20 W Lancaster Ave.

Details

  • Curbside pickupNot available

Location

Verizon
20 W Lancaster Ave, Paoli, PA
19301, United States

Hours

Reviews

4.8
296 reviews
5 stars
277
4 stars
2
3 stars
1
2 stars
2
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being helpful, knowledgeable, and friendly, with many specific mentions of employees like AP, Devon, and Nick.

Efficiency

Many reviews highlighted the quick and efficient service provided, making the process of upgrading or setting up phones seamless.

Mixed Experiences

While most feedback was positive, there were a few negative experiences regarding customer service, particularly with appointment handling and rudeness from some staff.

Store Environment

Customers appreciated the cleanliness and organization of the store, contributing to a pleasant shopping experience.
  • JC
    James Cougey
    Feb 8, 2026
    5.0
    Thank youuu Sammy, when I went this store looking for new series he made it very easy to understand set up everything and made sure I have accurate pricing. He kept it professional and made the process fast but not rushed I recommend coming to this store getting proper pricing unlike other stores if you do go there ask for Sammy.
  • NC
    Nick Cornell
    Feb 8, 2026
    1.0
    We scheduled an appointment to get a new phone set up that we received in the mail. Upon walking into the store, the employee told us we didn’t have an appointment. The store was dead, as we were the only customers there. Instead of just asking what we needed help with/ helping us, the employee was hyper-fixated on the fact that we “didnt have an appointment.” We confirmed that we did in fact have an appointment and the employee told us we needed to go to the corporate store for what we were trying to do. All we needed was an eSIM transfer. We proceeded to go to the Verizon store in Malvern (Worthington shopping center) and without an appointment, the employee helped us out and we were all set in less than 5 minutes. Ridiculously poor customer service, avoid the Paoli Verizon location if you can.
  • LD
    Linnea Dentel
    Feb 6, 2026
    5.0
    I’ve been to the store 3 times now and every time I’ve had good customer service. Brandon helped me today and was able to set my new phone up.
  • DN
    David Nelthropp
    Jan 15, 2026
    5.0
    Great service
  • BB
    Bob
    Jan 15, 2026
    5.0
    Great service

Frequently Asked Questions About Verizon

What products and services does Verizon in Paoli offer?

Verizon in Paoli offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more.

Where is the Verizon Paoli store located?

The Verizon Paoli store is located at 20 W Lancaster Ave, Paoli, PA 19301, USA.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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