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Wireless Zone, Verizon Authorized Retailer, North Wales, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 230 Montgomery Mall.
Customers consistently praised the exceptional customer service provided by staff, particularly highlighting Shrey and John for their patience, professionalism, and willingness to go above and beyond.
Knowledgeable Staff
Many reviews noted the staff's extensive knowledge about products and services, which helped customers make informed decisions and resolve issues effectively.
Friendly Atmosphere
The store was frequently described as having a welcoming and friendly environment, making customers feel comfortable and valued during their visits.
Efficient Problem Solving
Customers appreciated the staff's ability to quickly diagnose and resolve issues, often achieving results that were not possible through online support.
SS
Samad
Feb 9, 2026
5.0
This store is great! They are very helpful.
SH
SEUNG HONG
Feb 6, 2026
5.0
I walked into the Verizon store at Montgomery Mall after a pretty frustrating experience, and honestly, I wasn’t expecting much. That completely changed thanks to Shrey and Neel. From the moment they stepped in to help, their patience, professionalism, and genuinely positive attitudes turned everything around.
They took the time to really listen, didn’t rush me, and calmly worked through the issues until everything was resolved. Even though the situation started off stressful, they stayed kind, respectful, and focused on finding a solution—and they did. What could have remained a bad experience ended up being a great one because of them.
Customer service like this is rare. Shrey and Neel truly went above and beyond, and they’re the reason I left the store feeling satisfied and taken care of. Huge thanks to both of them!
JM
JOE MATTY
Feb 3, 2026
5.0
This is the best Verizon store in the mall. Great service and deals. Shrey was fantastic! The whole team was Fantastic and only knowing them a short time i felt like I knew them my whole life so caring and friendly!
DR
Doug Roth
Jan 31, 2026
5.0
Great guys love the service and their help
VY
Vitali Yurchanka
Jan 12, 2026
5.0
From the moment you walk into the Verizon store at Montgomery Mall, it’s clear when you’re in good hands—and Shrey proves that every time. His exceptional service makes each visit efficient and stress-free, thanks to his professionalism, patience, and keen attention to detail. Whether I’m upgrading a phone, fixing an issue, or reviewing plan options, Shrey always takes the time to listen and provide recommendations that truly fit my needs. What really distinguishes him is his friendly demeanor and sincere dedication to helping customers. If you’re stopping by the Montgomery Mall Verizon store, I highly recommend asking for Shrey—his commitment to outstanding customer service is truly impressive.