Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, New Britain, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 432 Town Ctr.
Location
Hours
Reviews
4.9
1,252 reviews
5 stars
1,208
4 stars8
3 stars1
2 stars2
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being patient, helpful, and knowledgeable, with many highlighting specific employees like Mike, Ryan, and Zo.
Efficiency
Many reviews noted the quick and smooth process of upgrading or purchasing new phones, with several customers expressing satisfaction with the speed of service.
Promotions and Savings
Numerous customers reported receiving great deals and savings on their plans and devices, often mentioning how staff helped them find the best offers.
Overall Experience
The overall sentiment was highly positive, with many customers expressing their intention to return and recommend the store to others.
Issues with Billing
A few customers raised concerns about unexpected charges related to protection plans, indicating a need for clearer communication regarding billing.
- CYCharles Yeske5 days ago5.0Mike is amazing. Best of the best
- BBBob BinkleyNov 15, 20255.0Nick, Mike and Adam were great. Very patient and helpful.
- JWJack WalshNov 15, 20255.0Nick was extremely helpful in helping to straighten out the discrepancies on my cell phone bill. I really appreciate his help!
- MDMarshall DuncanSep 9, 20255.0Kai was wonderful. I lost my phone and had to get a replacement and he was very patient and helpful! One of the best customer service experiences I have had with Verizon! Thanks Kai!
- NNNoahAug 30, 20255.0What a great store and what a super helpful staff. I can not believe the customer service at this store is above and beyond to help their customers.
Frequently Asked Questions About Verizon
What products and services does Verizon at 432 Town Ctr offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more, including the latest Verizon network coverage and 5G service.
What are the store hours for Verizon at New Britain?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM.
Where is the Verizon store located in New Britain, PA?
Verizon is located at 432 Town Ctr, New Britain, PA 18901, USA.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup for orders placed online.
How can I schedule an appointment at Verizon in New Britain?
You can schedule an appointment through their website at https://wirelesszone.com/appointments/.
What are some notable nearby places to Verizon in New Britain?
Nearby places include Serenity Day Spa, Stephen C. Cunning D.D.S., M.A.G.D., P.C. dental office, and Barb's Personal Training gym, offering convenient options for relaxation, dental care, and fitness before or after your visit.
How can nearby restaurants enhance my visit to Verizon in New Britain?
After visiting Verizon, you can enjoy nearby dining options like Cross Keys Diner, Bucks County Cookie Company bakery, or Poco's Mexican-American Restaurant for a meal or snack.
Are there any nearby entertainment venues around Verizon in New Britain?
Yes, you can visit the Comedy Cabaret Comedy Club for some laughter or explore Fonthill Castle, a local history museum, which are both close to Verizon.
Does Verizon in New Britain offer support for both consumer and business wireless needs?
Yes, Verizon serves both consumers and businesses with devices and Verizon network services including 5G coverage.
Which brands and accessories are available at Verizon in New Britain?
Verizon stocks popular brands including Apple, Samsung, Google, Motorola, LG, plus accessories like Otterbox cases, JBL and Jabra headphones, and more.