Verizon

4.9
1262 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, New Britain, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 432 Town Ctr.

Location

Verizon
432 Town Ctr, New Britain, PA
18901, United States

Hours

Reviews

4.9
1,252 reviews
5 stars
1,208
4 stars
8
3 stars
1
2 stars
2
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being patient, helpful, and knowledgeable, with many highlighting specific employees like Mike, Ryan, and Zo.

Efficiency

Many reviews noted the quick and smooth process of upgrading or purchasing new phones, with several customers expressing satisfaction with the speed of service.

Promotions and Savings

Numerous customers reported receiving great deals and savings on their plans and devices, often mentioning how staff helped them find the best offers.

Overall Experience

The overall sentiment was highly positive, with many customers expressing their intention to return and recommend the store to others.

Issues with Billing

A few customers raised concerns about unexpected charges related to protection plans, indicating a need for clearer communication regarding billing.
  • CY
    Charles Yeske
    5 days ago
    5.0
    Mike is amazing. Best of the best
  • BB
    Bob Binkley
    Nov 15, 2025
    5.0
    Nick, Mike and Adam were great. Very patient and helpful.
  • JW
    Jack Walsh
    Nov 15, 2025
    5.0
    Nick was extremely helpful in helping to straighten out the discrepancies on my cell phone bill. I really appreciate his help!
  • MD
    Marshall Duncan
    Sep 9, 2025
    5.0
    Kai was wonderful. I lost my phone and had to get a replacement and he was very patient and helpful! One of the best customer service experiences I have had with Verizon! Thanks Kai!
  • NN
    Noah
    Aug 30, 2025
    5.0
    What a great store and what a super helpful staff. I can not believe the customer service at this store is above and beyond to help their customers.

Frequently Asked Questions About Verizon

What products and services does Verizon at 432 Town Ctr offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more, including the latest Verizon network coverage and 5G service.

What are the store hours for Verizon at New Britain?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM.