Verizon

4.9
483 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Natrona Heights, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 92 Highlands Mall.

Location

Verizon
92 Highlands Mall, Natrona Heights, PA
15065, United States

Hours

Reviews

4.9
480 reviews
5 stars
463
4 stars
5
3 stars
6
2 stars
1
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Dylan, Luke, and John, for their professionalism, friendliness, and helpfulness.

Expertise

Many reviews highlighted the staff's knowledge and ability to assist with technical issues and phone setups.

Positive Experience

Overall, customers reported great experiences at the store, often mentioning they would return and recommend it to others.

Cleanliness

The store was noted for being clean, contributing to a positive shopping environment.
  • SM
    Shaun Mathis
    6 days ago
    5.0
    I would like to commend Allie, the Manager at the Natrona Heights Verizon store, for an exceptional customer experience. The store itself is neat, well maintained, and thoughtfully organized with great displays. However, the most outstanding feature of this location is Allie. She went far above and beyond what I expected in customer service. My phone and iPad purchase were handled flawlessly, everything was done right the first time, which is rare and incredibly appreciated. Allie was courteous, patient, knowledgeable, and genuinely understanding. She took the time to ensure I was connected to the right people to resolve an issue and followed through consistently until everything was complete. What impressed me most was her ability to provide this same high level of care to every customer, even during a very busy time. Her knowledge of products and processes is outstanding, and she was equally courteous and respectful to her internal partners who assisted along the way. Most importantly, I truly felt that Allie cared about me as a person and valued my time. That level of professionalism, empathy, and follow-through is exceptional and deserves recognition. I cannot say enough positive things about Allie or the experience I had in her store.
  • TS
    Tom Shirey
    Dec 22, 2025
    5.0
    Dylan fixed my phone up fast! Very professional...friendly...and personable! A plus grade! Give him a raise!
  • TB
    Tino Bolcato
    Dec 2, 2025
    5.0
    Awesome place Dylan took very good care of me.
  • JM
    Jim Miller
    Nov 17, 2025
    5.0
    Very knowledge and helpful.
  • RM
    Robert Mckrisky
    Nov 10, 2025
    5.0
    Great service Dylan did a great job with helping me with my new internet

Frequently Asked Questions About Verizon

What are the operating hours of Verizon at 92 Highlands Mall, Natrona Heights?

Verizon at 92 Highlands Mall is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What services does Verizon at 92 Highlands Mall offer?

They offer bill payments, new lines, upgrades, device financing, accessories, Verizon Wireless plans including prepaid and unlimited, internet services, wet phone recovery, and in-store pickup.