Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Mt Lebanon, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1600 Washington Rd.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.6
478 reviews
5 stars
417
4 stars
11
3 stars7
2 stars
10
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Matt, Doug, and Jesse.
Sales Experience
Several reviews highlighted positive experiences during phone upgrades and purchases, noting the ease and efficiency of the process.
Problem Resolution
Customers appreciated the staff's efforts in resolving issues, with some going above and beyond to ensure satisfaction, particularly Doug and Justin.
Store Environment
While many found the store welcoming, there were complaints about uncomfortable seating.
Mixed Experiences
Some customers reported negative experiences, particularly regarding billing issues and miscommunication, indicating inconsistency in service quality.
- MEMark EvansNov 11, 20255.0Highly recommended this Verizon store they are super nice
- MJMark JohnsonNov 11, 20255.05 star experience thank you
- BBBridgetNov 8, 20255.0Great service! Justin was super helpful and kind.
- SASandra AustinNov 8, 20255.0Way better than the one in the mall they actually listen here
- PBPolo BurghOct 24, 20251.0Ask for a print out of for what you're being charged. I was charged for ear buds even though I didn't want and never received. Then he kept the second screen saver protector. Had to call customer service to get refunded to which they asked me to confront the sales person. Like what?!
Frequently Asked Questions About Verizon
What products and services can I find at Verizon in Mt Lebanon?
Verizon in Mt Lebanon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, and services like prepaid plans, bill payments, new lines, upgrades, device activation, and financing.
Where is Verizon Mt Lebanon located and what are its operating hours?
Verizon Mt Lebanon is located at 1600 Washington Rd, Ste F, Mt Lebanon, PA 15228. It is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon Mt Lebanon offer in-store or curbside pickup?
Yes, Verizon Mt Lebanon offers both in-store and curbside pickup services for customer convenience.
Is there a way to schedule appointments or manage my Verizon account online for the Mt Lebanon store?
Yes, you can schedule appointments at the Mt Lebanon Verizon store via https://www.tccrocks.com/appointments/. You can also manage your account using the My Verizon app.
Which phone brands does Verizon Mt Lebanon carry?
Verizon Mt Lebanon carries popular phone brands including Apple, Samsung, Motorola, LG, HTC, and Google.
What community initiatives does Verizon Mt Lebanon support?
Proceeds from every purchase at Verizon Mt Lebanon go directly toward supporting and doing good in the local community.
Are there nearby places where I can grab food or coffee after visiting Verizon Mt Lebanon?
Yes, nearby you can enjoy food or coffee at places such as HoneyBaked Ham Company, Dunkin', and GetGo convenience store which also serves coffee.
What are some nearby recreational activities around Verizon Mt Lebanon?
You can enjoy bowling and sports activities at nearby venues like Pittsburgh Furbowl, AMF Bowling Co., and Mt. Lebanon Junior Bowlers.
Where can I find financial services close to Verizon Mt Lebanon?
Nearby financial services include Charles Schwab, which offers financial advising and banking services.
Does Verizon Mt Lebanon provide protection plans for devices?
Yes, Verizon Mt Lebanon offers Total Mobile Protection and Verizon Protect plans to help safeguard your devices.