Verizon

4.8
1001 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Mount Pocono, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3184 Route 940.

Details

  • Curbside pickupNot available

Location

Verizon
3184 Route 940, Mount Pocono, PA
18344, United States

Hours

Reviews

4.8
994 reviews
5 stars
937
4 stars
18
3 stars
7
2 stars
2
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of employees like Vlad, Christian, and Jessica.

Professionalism

The staff demonstrated a high level of professionalism, with multiple reviews highlighting their ability to handle customer inquiries and issues effectively.

Knowledgeable Staff

Many customers noted the staff's extensive knowledge about products and services, which contributed to a smooth and informative experience.

Positive Atmosphere

The store environment was described as pleasant and welcoming, making customers feel comfortable during their visits.

Efficiency

Customers appreciated the quick and efficient service, with many noting that their issues were resolved in a timely manner.
  • BF
    Bryan Fiorino
    1 day ago
    5.0
    Jessica was absolutely wonderful! Walked us through everything flawlessly! Would absolutely recommend if you need anything from this location.
  • MO
    Michael OConnell
    2 days ago
    5.0
    Christian was definitely a blessing he helped with all my need would definitely recommend seeing Christian
  • AF
    April Faccadio
    Nov 14, 2025
    5.0
    Jess was absolutely phenomenal, she went above and beyond helping me choose a new watch and set it up. She was very informative, and made sure i didn’t leave with questions and made the entire experience in store enjoyable. Even my 4yr old son loved her. 10/10
  • JM
    J Mama
    Nov 12, 2025
    5.0
    Jessica deserves a raise. She deserves a promotion! She did such a great job for me, transferring to a new phone. She is superbly knowledgeable, professional, personable! She's a great asset to your organization 🙂
  • SM
    Sarah Morgan
    Nov 1, 2025
    5.0
    Christian helped us today . A phone conked out while out of town. This was by far the most painless experience I have ever had dealing with a phone problem/getting a new phone etc. For reference: Four months ago I spent 17 hours getting a new phone for myself and upgrading our business account in total between driving, waiting in person and on the phone. Today was 45 minutes. I might actually drive the 2hr back here just to deal with him next time I need anything.

Frequently Asked Questions About Verizon

What products and services does Verizon at Mount Pocono offer?

Verizon at Mount Pocono offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service including new lines, upgrades, device activation, and more.

Where is the Verizon Mount Pocono store located?

The store is located at 3184 Route 940, Ste 101, in the Kmart Plaza, Mount Pocono, PA 18344.