Verizon

4.8
1025 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderTCC
Wireless Zone, Verizon Authorized Retailer, Mount Pocono, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3184 Route 940.

Details

  • Curbside pickupNot available

Location

Verizon
3184 Route 940, Mount Pocono, PA
18344, United States

Hours

Reviews

4.8
1,018 reviews
5 stars
960
4 stars
18
3 stars
8
2 stars
2
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their exceptional service, highlighting their friendliness, patience, and willingness to help.

Knowledgeable Staff

Many reviews noted the staff's expertise and ability to explain technical details clearly, making the purchasing process smooth and enjoyable.

Positive Atmosphere

The store was described as having a welcoming and entertaining environment, contributing to a pleasant customer experience.

Efficient Transactions

Customers appreciated the quick and efficient service, often mentioning that their issues were resolved in a timely manner.
  • DC
    Dawn Casler
    Jan 3, 2026
    5.0
    We were very impressed with Jessica's exceptional Customer Service and knowledgeable assistance. She went the extra mile throughout setup and purchase of a new phone and tablet. She is most definitely a valuable asset to this store.
  • JA
    judy avery
    Jan 3, 2026
    5.0
    Jessica sold my sister and me each new phones and was amazing. Her knowledge was exceptional. There was nothing she didn't know. I have been back to have a few things tweeked and she was very friendly and helpful. Great employee.
  • TH
    Thomas Harley
    Dec 21, 2025
    5.0
    Excellent service...Antonio took his time and made sure we had everything we need and we never felt rushed..left the store phone in hand and ready to go!
  • JC
    jamie cameron
    Dec 20, 2025
    5.0
    Antonio and Jessica were indescribably helpful towards me and extremely nice to us. I recommend their services to anyone
  • JG
    Jessica Gonzalez
    Dec 16, 2025
    5.0
    We switched from T-Mobile to Verizon and could not have asked for a better experience from the Mt. Pocono Verizon store! We worked with Antonio and Christian and they made everything effortless and seamless. We were debating between different service providers but they really worked to show that Verizon should be the one! Most people have a boring time awaiting the long hours you need to spend in a cell phone store- our experience was quite entertaining between the workers themselves and the customers coming in. 10/10 definitely recommend this store as their customer service skills excel! I guess it’s all in the power of the ponytail!

Frequently Asked Questions About Verizon

What products and services does Verizon at Mount Pocono offer?

Verizon at Mount Pocono offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service including new lines, upgrades, device activation, and more.

Where is the Verizon Mount Pocono store located?

The store is located at 3184 Route 940, Ste 101, in the Kmart Plaza, Mount Pocono, PA 18344.