Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Montgomeryville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
274 reviews
5 stars
152
4 stars
41
3 stars
14
2 stars
15
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their knowledge and helpfulness, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several reviews highlighted the expertise of staff members, particularly in helping customers choose phones and plans, though there were instances of misinformation.
Store Experience
Customers reported long wait times and poor organization in the store, leading to frustration and dissatisfaction.
Product Availability
Some customers noted that popular phones were not in stock, which contributed to a negative shopping experience.
Management Issues
There were complaints about management's handling of customer issues, with some customers feeling dismissed or poorly treated.
- BCBrian Carrig6 days ago1.0Do yourself a favor and avoid this store like the plague (and Verizon for that matter). Traded my phone in last year for a new S24 was told it be an immediate credit bringing my new balance to $500 which makes sense I've done it with Samsung several times. Fast forward this year ready to pay the phone off they tell me I still owe over $1000 for the phone. The "contract" (or Device payment plan they call it) had them matching my $15 a month and the only way to get the full $1000 (AFTER giving them my trade in) was to stay the full 3 years at $120 a month or pay off the full balance. Was absolutely lied to and now the reps conveniently gone. Unfortunately paid the phone off and switched carriers only for them to NOT unlock my phone and bounce me around for two weeks between customer service and multiple stores all while having no service and yet again told it's not their problem. Combined total of about 24 hours logged in customer service time it's honestly insane but I'm just thankful to have my service back & have a new carrier. I'd recommend the mall location their manager John had no horse in the race but went out of his way to get me out of this mess and he actually cares. Regardless I would highly recommend staying away from this store.
- RIRunway Recycled Inc.Nov 2, 20255.0Jason was awesome! Another great in-store experience today at the Verizon store in Ambler. Jason went above and beyond, spending significant time on the phone trying to help us resolve an ongoing issue with return labels for four mobile devices we’ve been trying to return since August. What started with two devices has now grown to four, and we’ve continued to be charged month after month — totaling over $700 for equipment we’ve been attempting to return. Despite Jason’s patience, professionalism, and determination, Verizon’s internal process failed him (and us). He stayed on the line through multiple calls, only for representatives to hang up and managers to offer no resolution. It’s frustrating that Verizon can’t even send return boxes or labels to their own stores — especially when customers like us have done everything right and waited in good faith. We’re a nonprofit boutique trying to do good in the community, and this situation has been both financially and operationally draining. Jason deserves 5 stars (and more, if possible) for his customer service, empathy, and professionalism — but Verizon’s process gets zero. If this issue isn’t resolved soon, we’ll have no choice but to pursue it legally. Verizon, please do better.
- TEThomas EAug 27, 20254.0The service and food was wonderful
- TTThePhillyFoodFanaticAug 18, 20255.0If you’re looking for the best Verizon store in Montgomeryville, PA, head straight to 744 Bethlehem Pike. I came in for a new phone and ended up needing a business line. Ben Gibson on the retail side was knowledgeable, funny, and immediately figured out my needs. He connected me with Marcie Jetland, the Business Account Manager, who was an absolute gem—patient, professional, and incredibly helpful. Everyone knows a trip to Verizon can take time, but this team made it smooth and stress-free. If you need a business account or business line setup in Montgomeryville, ask for Marcie Jetland. If you need help with your phone, upgrades, or retail service, see Ben Gibson. Their expertise and customer service made this the most positive Verizon experience I’ve ever had. Highly recommend this location!
- AAAbbeyJul 21, 20255.0Ben provided me with excellent customer service and had a level of product knowledge that far exceeded my expectations.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Montgomeryville?
The Verizon store in Montgomeryville is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products does the Verizon Montgomeryville store offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, and laptops. They also provide Fios and business mobile hotspots.
What services can I get at the Verizon store in Montgomeryville?
Services include mobile plans, wireless internet plans, voice plans, Fios internet plans, and the ability to buy online and pick up in-store with free 2-day shipping or same-day delivery available in select areas.
Can I schedule an appointment at the Verizon Montgomeryville store?
Yes, you can schedule an in-store appointment online or use the My Verizon app for scheduling convenience.
What payment methods are accepted at the Verizon store?
The store accepts pay by check, debit card, mobile NFC payments, and does not require cash only. Free Wi-Fi is also available in-store.
Is there a Verizon store nearby other than the one in Montgomeryville?
Within the nearby places listed, there is another Verizon store identified, which indicates multiple Verizon locations might be available in the area for customer convenience.
What dining options are near the Verizon store in Montgomeryville?
Nearby dining options include First Watch, specializing in breakfast and brunch, Dunkin' for coffee and donuts, and Starbucks for coffee and light meals, making it convenient to grab a meal or drink before or after your visit.
Where can I find automotive services near the Verizon store in Montgomeryville?
Nearby automotive services include Exxon and Hess gas stations, AutoZone for auto parts and repairs, Mavis Discount Tire for tire services, and LUV Car Wash for car wash services.
Are there any electronics or home goods stores near the Verizon Montgomeryville store?
Yes, you can visit Bob & Ron's Worldwide Stereo and World Wide Stereo for electronics, Lovesac and Mattress Firm for furniture and home goods, and Fortunoff Backyard Store for furniture and outdoor gear nearby.
Does the Verizon Montgomeryville store offer storage or shipping services nearby?
The UPS Store nearby offers shopping center services, courier and delivery services, printing and shipping services, making it convenient for customers to handle their shipping needs close to Verizon.