Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude or unhelpful interactions.
Product Availability
Several customers expressed frustration with product availability and stock issues, often finding items out of stock or misrepresented.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.
Sales Pressure
Some customers felt pressured by sales staff to purchase additional items or services, leading to negative experiences.
Geek Squad Performance
The Geek Squad received both praise for their technical assistance and criticism for delays and miscommunication regarding repairs.
MW
Michaél Wagner
2 days ago
5.0
Store Manager Clayton is the best! Very helpful, attentive and solved my problem quickly AND with a smile.
CN
Chad Nabinger
5 days ago
3.0
Friendly staff, decent selection on electronics although their PC selection was a bit lackluster from what I was hoping for.
KH
kipp harvey
Nov 10, 2025
1.0
Usually I never have a problem with Best Buy. They really dropped the ball big time. I know usually they send third party people. Because last year with the refrigerator.
Butttt with my recent purchase of the dishwasher. Ya a total joke. Apparently this company Installs Inc. yaaaaa very very horrible on keeping appointments with people. Very horrible on keeping you updated on the delivery status. Call Best Buy and they don’t even have a way to contact anyone to get an update. Then what they don’t tell you is your appointment time is a 12 hour window. 7am-7pm.
The wife stays home all day. Our kids are autistic. 4pm is their bedtime. They stay up till 7 and at 7:12 I get a call from “south of the border” heyyyy buddy we’ll be there in 20 minutes.
I tell him no way that’s not happening. You’re past your window. You never updated me once. It’s dark out. My kids are asleep. Then he wants to reschedule and I’m like nope I’m getting a refund. You guys are a joke. Then dude hangs up.
So ya double check. But ya don’t use installs inc.
MK
Michael Kasnic
Oct 30, 2025
5.0
Went to get my computer fixed. Brought in the parts. Got a call about a day later saying my power supply was defective. Kindly extended the appointment while I had a new power supply shipped in to exchange with the defective one. Very kind and patient with my parents who did the initial drop-off. Very grateful for thier superb customer service.
GG
Gifted1
Oct 19, 2025
1.0
Horrible customer service! Definitely wasn’t feeling the vibes. The guy who helped me immediately went into well let me see if we can order it for you instead of saying let me see if we have it in stock 1st. He had this weird grin/smirk on his face like I don’t know if he thought I couldn’t afford my $900.00 purchase but I could and I did walk out the store with my items! I’ll never shop at this location again!
What products can I find at Best Buy in Mechanicsburg, PA?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Mechanicsburg.
What are the store hours for Best Buy on weekends?
Best Buy is open from 10:00 AM to 9:00 PM on Saturdays and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy offer in-store pickup and curbside pickup services?
Yes, Best Buy offers both in-store pickup and curbside pickup services for customer convenience.
Can I get my electronics repaired at Best Buy Mechanicsburg?
Yes, Best Buy provides repair services including Geek Squad support for electronics.
What payment methods are accepted at Best Buy in Mechanicsburg?
Best Buy accepts debit cards and paychecks, and does not require cash-only payments.
Is there an electronics recycling program available at Best Buy?
Yes, Best Buy offers electronics recycling services.
Are appointments required to shop or get services at Best Buy Mechanicsburg?
No, appointments are not required to shop or receive services at Best Buy Mechanicsburg.
Which restaurants are near Best Buy in Mechanicsburg for dining options before or after shopping?
Chili's Grill & Bar and Chick-fil-A are nearby restaurants where you can enjoy a meal before or after visiting Best Buy.
Are there any fitness or wellness centers close to Best Buy in Mechanicsburg?
Yes, nearby wellness options include Elements Massage, ELITE Sports and Wellness gym, and several physical therapy centers like Fyzical Therapy and Balance Centers.
What other shopping options are available near Best Buy in Mechanicsburg?
Nearby shopping includes Ross Dress for Less, Old Navy, Kay Jewelers, Mattress Firm, and Bed Bath & Beyond for a variety of products.