Best Buy

4.0
2547 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6416 Carlisle Pike, Mechanicsburg, PA
17050, United States

Hours

Reviews

4.0
2,547 reviews
5 stars
1,313
4 stars
604
3 stars
246
2 stars
110
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude or unhelpful interactions.

Product Availability

Several customers expressed frustration with product availability and stock issues, often finding items out of stock or misrepresented.

Store Cleanliness

Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.

Sales Pressure

Some customers felt pressured by sales staff to purchase additional items or services, leading to negative experiences.

Geek Squad Performance

The Geek Squad received both praise for their technical assistance and criticism for delays and miscommunication regarding repairs.
  • MW
    Michaél Wagner
    2 days ago
    5.0
    Store Manager Clayton is the best! Very helpful, attentive and solved my problem quickly AND with a smile.
  • CN
    Chad Nabinger
    5 days ago
    3.0
    Friendly staff, decent selection on electronics although their PC selection was a bit lackluster from what I was hoping for.
  • KH
    kipp harvey
    Nov 10, 2025
    1.0
    Usually I never have a problem with Best Buy. They really dropped the ball big time. I know usually they send third party people. Because last year with the refrigerator. Butttt with my recent purchase of the dishwasher. Ya a total joke. Apparently this company Installs Inc. yaaaaa very very horrible on keeping appointments with people. Very horrible on keeping you updated on the delivery status. Call Best Buy and they don’t even have a way to contact anyone to get an update. Then what they don’t tell you is your appointment time is a 12 hour window. 7am-7pm. The wife stays home all day. Our kids are autistic. 4pm is their bedtime. They stay up till 7 and at 7:12 I get a call from “south of the border” heyyyy buddy we’ll be there in 20 minutes. I tell him no way that’s not happening. You’re past your window. You never updated me once. It’s dark out. My kids are asleep. Then he wants to reschedule and I’m like nope I’m getting a refund. You guys are a joke. Then dude hangs up. So ya double check. But ya don’t use installs inc.
  • MK
    Michael Kasnic
    Oct 30, 2025
    5.0
    Went to get my computer fixed. Brought in the parts. Got a call about a day later saying my power supply was defective. Kindly extended the appointment while I had a new power supply shipped in to exchange with the defective one. Very kind and patient with my parents who did the initial drop-off. Very grateful for thier superb customer service.
  • GG
    Gifted1
    Oct 19, 2025
    1.0
    Horrible customer service! Definitely wasn’t feeling the vibes. The guy who helped me immediately went into well let me see if we can order it for you instead of saying let me see if we have it in stock 1st. He had this weird grin/smirk on his face like I don’t know if he thought I couldn’t afford my $900.00 purchase but I could and I did walk out the store with my items! I’ll never shop at this location again!

Frequently Asked Questions About Best Buy

What products can I find at Best Buy in Mechanicsburg, PA?

You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Mechanicsburg.

What are the store hours for Best Buy on weekends?

Best Buy is open from 10:00 AM to 9:00 PM on Saturdays and from 10:00 AM to 8:00 PM on Sundays.