Monumental waste of time. Waited two days and left work early for a phone screen repair only to be told by the dull and unhelpful staff that they weren’t equipped to make the repair. This is something that could have been worked out when I explained the issue when making the appointment.
RA
Ryan A.
Jun 2, 2021
1.0
Bought and paid for a new car stereo which they installed but never showed us how to operate. Driving home we realized it was defective. There is no way to call them to get a quick appointment for repair or replacement. I had to go online and schedule yet another appointment four weeks later (Ugh). On the day of the second appointment they called and cancelled the appointment stating that their tech was sick (okay. Understandable). They said they'd call back the next day to get us in for our cancelled appointment. Three day's later, still no word from the Geek Squad and no way to call them directly. Scheduled yet another appointment four more weeks out (Ay Kurumba!). Its to the breaking point with me. Who runs a business with no direct phone contact? I now have a bad taste for both Geek Squad and Best Buy. Very poor business practice and unprofessional treatment of customers. Good luck in the future. You won't be seeing anymore of my hard earned money.
MK
Mary Margaret Kelly
May 10, 2018
5.0
very knowledgeable staff with excellent communication skills
HC
Herb Cooper
Jan 24, 2018
5.0
Darian is an ace! Knowledgeable, friendly, and cool under pressure. Best customer service you can ask for.
What services does Geek Squad at Best Buy in Lancaster provide?
Geek Squad at Best Buy in Lancaster offers tech repair, setup, and support services including computer, cell phone, electronics, data recovery, and appliance repairs.
How can I schedule a service appointment with Geek Squad Lancaster?
You can schedule a service appointment with Geek Squad either in store at 1700 Fruitville Pike, Lancaster, or online via their website.
What are the store hours for Geek Squad in Lancaster?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Where is Geek Squad located in Lancaster?
Geek Squad is located at 1700 Fruitville Pike, Ste G, Lancaster, PA 17601.
What phone number can I call to contact Geek Squad Lancaster?
You can call Geek Squad at +1 717-391-7459 for inquiries and support.
Are there any special deals available at Geek Squad Lancaster?
Yes, Geek Squad is currently featuring Black Friday Deals which can be viewed through their linked Best Buy store page.
Which nearby stores could I visit for home improvement needs while at Geek Squad Lancaster?
Nearby, you can visit The Home Depot for hardware, building supplies, and home improvement services including flooring and appliances.
If I need to rent a truck, which rental services are near Geek Squad Lancaster?
You can rent trucks from nearby Penske Truck Rental and Tool & Truck Rental at The Home Depot for your moving or hauling needs.
What dining options are available close to Geek Squad at Best Buy Lancaster?
Near Geek Squad, you can enjoy dining at Plaza Azteca Mexican Restaurant for Latin American cuisine or Old Country Buffet for American food.
What other retail stores can I visit near Geek Squad Lancaster for electronics or home goods?
Nearby retail options include Best Buy for electronics, HomeGoods for furniture and home decor, and OfficeMax for office supplies and computer support.