Best Buy

Reviews

• BB

  Bee

  2 days ago
  1.0
  Refused to let me buy a phone out right.. that’s wildly insane - don’t think that to be true yall just don’t wanna sell a product
• AA

  Adrien

  5 days ago
  2.0
  I visited Best Buy today around 10:30 AM. I was greeted right away and found what I needed quickly, which was great. Unfortunately, checkout was very frustrating. I asked to sign up for rewards, thinking it would be quick, but the process took much longer than expected. I spelled my last name “Gulliver” multiple times and even when she requested to see my license, yet it was still entered incorrectly. The cashier also asked for my license without explaining why, saying it was for my address, which could have simply been asked verbally. As most places when signing up for rewards just ask you, what would be the best address for you? After repeating my information several times and still seeing errors, I decided to cancel the signup and just pay for my item. The lack of communication and repeated mistakes made what should’ve been simple unnecessarily stressful and a bit of a waste of time.
• TN

  Tim Nissley

  Feb 6, 2026
  4.0
  A little disappointed this last visit, as they didn't have any UPS' in stock. However, I've made several other trips to this store in the last 30 days and it is nice, clean, organized, with friendly knowledgeable staff.
• AC

  Aine Cannon

  Feb 5, 2026
  1.0
  Do not use the services provided. Took laptop in to be worked on and when it was returned the issues was still not resolved. Requested a refund and was told I had to contact assistant manager of four stores. To add to this, they are willing to fix again but I would have to pay out of pocket for parts. Attached are his responses to my email. Included is my response to better sum up situation: In regard to the services performed, my concern is that the laptop was returned to me after the work was completed, and it crashed immediately upon being opened in the store. I raised this issue with the technician who completed the checkout process. When reviewing the resolution notes, I did not see any detailed explanation of the work performed—only very general statements. Additionally, the check‑in notes did not accurately reflect the information I provided when I dropped the device off. Based on this, I requested a refund. Crystal then relayed your response indicating that another technician would look at the laptop. I agreed; however, I remained in the store for approximately two hours with little to no communication about what was happening. A technician eventually came out to discuss dump files, and I clarified that I believed I was checking the laptop back in. He stated that no further action could be taken and that his manager recommended issuing the refund. After this, Crystal provided your contact information but became visibly frustrated when I asked questions about leaving with the laptop and about your expected response time. This situation could have been avoided with accurate check‑in documentation, detailed diagnostic notes, and consistent communication throughout the process. The suggestion regarding RAM was only mentioned after I requested the refund. I understand the services were preformed, but I was return a laptop that was still broken. That’s an even bigger concern had I not look at the laptop. This is why I am requesting a refund. The problem was not solved and you have a vague suggestion on a not 100% confirmed problem.
• BF

  brian fox

  Jan 31, 2026
  1.0
  I get the penny is not minted anymore, however that does not mean that it has ceased to exist. So when I pay cash and my change is 82 cents and I am given 80 cents and a tale about how the penny isnt made anymore, that is theft. Thank you Best Buy for showing me not to trust your business anymore. That is my 2 cents

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