Feedback indicates a significant inconsistency in customer service quality, with some employees being helpful and others being rude or dismissive.
Product Availability
Customers frequently reported issues with product availability, including online orders not matching in-store stock.
Staff Knowledge
Many reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Delivery Issues
Several customers experienced problems with delivery services, including incorrect deliveries and delays.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about specific employees providing excellent service.
MM
Mr.English
Nov 14, 2025
4.0
Super customer service and experience. Was able to be assisted and helped pretty quickly and make my purchase without hassle or issue. Good sales can be found here.
DG
Diane Griffith
Nov 13, 2025
3.0
The guy that brought my TV out to the car was quite rude. I’ve tried to engage with him three and four times and he said absolutely nothing to me said hello said thank you a couple of times and he didn’t even latch my trunk correctly piss poor Service.
SG
Scott Gregory
Nov 12, 2025
2.0
I think this store is soon the way of the dodo. The icing on the cake is the guy at the door whos literally 10 feet from the register you just paid at, and as you walk by to leave he wants to see your receipt. Seriously? I guess we all are criminals now. I really like the hometown shopping experience of the past. Where they treat you well and genuinely want to help. I will gladly pay more for that type of service but alas it's gone. Sad when shopping on your phone is the preferred way.
JR
Jeremy Ressler
Nov 3, 2025
1.0
Employees like the ones in this store are the reason in-store shopping is dying. I had been looking around for a replacement laptop and saw that this store had a great deal on an open box version of what I was looking at, clearly showed you had it in stock on the website. Went in to get it, couldn't find it anywhere. Asked an employee for help, he looked for all of 30 seconds and told me he guessed they didn't have it. I asked if there was anyone else he could ask and he went up to some other employee I assume was a supervisor or something. That gentlemen also just said he guessed you didn't have it but never actually made an effort to look for it. So I kept looking by myself, found a box in the open box section that said "HP laptop" like the one I was looking for, but the price tag on it said "Google pixel watch". Went back to ask the employee if that could possibly be the one I was looking for, he told me he couldn't help me and id have to take it up to the front. I took it to the front, told them what I was looking for and asking if the box I found could be it. Was told that wasn't it and then he tried to convince me to buy a different more expensive computer. Realizing no one would actually help me find what I was looking for and you must've sold what I wanted and didn't update your inventory, I left. 3 days later I looked on the site and it still said you had it in stock. So I placed an order for store pick up and 15 minutes later the computer that 3 of the employees told me they didn't have magically appeared in the store and was ready for me to pick. Thanks for nothing Best Buy employees!
JH
Julio Hernandez
Oct 29, 2025
1.0
Went to this best buy to buy some glasses to help build my credit and got offered the lease program and I was pretty much sweet talked me into getting them first of all the guy there told me if I paid off the item in 3 months id only be paying retail wich was a lie I got taxed 80$ dollers just to walk out with them also I asked him if it would help with my credit score and he said it would 100% wich was a complete lie . Yes its my fault for not reading up on it first before trying it but then again I trusted that they were being honest and I was asking all the right questions just to be lied to in my face just to get a sale thats not right
What types of products can I find at Best Buy in Lancaster, PA?
You can shop TVs, computers, appliances, and more at Best Buy in Lancaster, PA.
What are the store hours for Best Buy at 1700 Fruitville Pike?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services?
Yes, Best Buy offers curbside pickup services for your convenience.
Can I get product repair or support services at Best Buy?
Yes, Best Buy provides expert advice and Geek Squad support including service and repair.
Is there a way to recycle electronics at Best Buy?
Yes, Best Buy offers electronics recycling services.
What payment methods are accepted at Best Buy?
Best Buy accepts payments by check and debit card; cash-only is not required.
Does Best Buy in Lancaster require appointments for services or shopping?
No, Best Buy does not require appointments for services or in-store shopping.
What stores and services are located near Best Buy that I might also visit?
Nearby you can find HomeGoods for home furnishings, Home Depot for home improvement needs, and Party City for party supplies and gifts.
How can nearby stores like Home Depot and OfficeMax complement my shopping trip to Best Buy?
You can combine your visit by getting appliances or home improvement supplies at Home Depot and office equipment or printing services at OfficeMax near Best Buy.
What handy services are available near Best Buy that could assist with home or automotive needs?
Nearby services include Experts Garage Door Repair Installation Process for garage needs and Fisher Auto Parts for vehicle parts and supplies.