Cricket Wireless Authorized Retailer

Reviews

• BD

  Brian Datovech

  1 day ago
  5.0
  I can't say enough about how accommodating, informative, pleasant and helpful Bailey J and Amanda were at the Irwin store.
• BJ

  Bailey Johnson

  Feb 19, 2026
  5.0
  Great new management! Very friendly staff.
• MA

  Maya Andrews

  Jan 9, 2026
  3.0
  employee was nice but put the wrong size screen protector on my phone and it was also a privacy screen which i didn’t ask for or want..the screen protector is blocking my front camera now because its the wrong size so I’ll have to take it off and replace it.
• RR

  R

  Dec 31, 2025
  1.0
  The employees are either trained to walk around the truth during a sales transaction or they are not trained properly. I got a cell phone and the employee said you if you want a charger for this phone you have to purchase one because it doesn't come with one. I went home, opened the box and there was a charger already in there. Also he offered insurance on the phone. I said no, and when my phone bill cycle came up it said I was enrolled in the insurance
• AC

  A CZ

  Nov 20, 2025
  1.0
  Used to be my go to store, now its the north side location because the north side location has to fix the issues that this location causes. 2 months back I go to add a line, the rep did everything incorrectly and couldn't activate the phone. Said it was placed in "future activation" and would be activated in 48 hours and sent me on my eay. Went to the north side location and after 2-3 hours they were able to reverse what the lady here did. Last night I go because i wanted to get my daughters number changed. Online says 8pm. Door says 8pm. But theres a little piece of paper on the door that says 7pm. Because i cant see that little paper on the door, while online, i ventured there to find them closing at 7. I got there at 7 and the worker was excited to help by saying "we close at 7" then prompted me to look at the sign on the door, 4 feet above where the actual hours are pasted to the door. Again. Online says 8pm. How about you change your online hours cause I CAN'T READ THE DOOR FROM HOME. His mom was already in the parking lot waiting for him to come out. I'm assuming that was his mom, older lady parked across all parking spots. I'll just go to the Northside location from now on. This used to be a good location.

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