Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Homestead for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
204 reviews
5 stars
97
4 stars
26
3 stars
16
2 stars
16
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some employees praised for their helpfulness and professionalism, while others were described as rude, incompetent, and dismissive.
Staff Knowledge
Many customers expressed frustration over staff's lack of knowledge regarding services and products, leading to unresolved issues and poor assistance.
Wait Times
Numerous reviews highlighted long wait times for service, with some customers leaving without assistance due to the delays.
Sales Practices
Several customers reported aggressive upselling tactics and confusion regarding billing and promotions, leading to dissatisfaction with their purchases.
Positive Experiences
Despite the negative feedback, there were several positive mentions of specific employees who provided excellent service, indicating that some staff members are capable of delivering a great customer experience.
- CCCheryl4 days ago5.0I had a wonderful experience at this store. All the employees were helpful but Anthony went above and beyond. He helped me switch my service & phone from another provider and made the whole process incredibly easy. He was patient, honest, and helped me with multiple phone & billing questions. Thank you Anthony for the 10 star service!!
- SFSarah FergusonDec 19, 20255.0Cody was very kind and helpful setting up our service!
- SISharilynn IchimuraNov 23, 20251.0Condescending, lazy, and rude employee & manager. Plus they didn't complete our activation of a new line, which is what we came in for. They couldn't even admit that they didn't do their job either and proceeded to be even more rude. Don't go here if you need something to be accomplished. You will leave having to call Verizon or go to another store.
- MImike “tinyvapes” ichimuraNov 23, 20251.0Condescending and incompetent, weren’t aware of how to activate devices, weren’t aware of what accessories they sell couldn’t add or remove lines, not sure really what they do there besides being condescending
- LLLoloNov 20, 20255.0I was able to get an emergency new phone for my Verizon business account while traveling on the road. The Verizon employee was personable/professional and we are thankful for his help.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Homestead?
The Verizon store in Homestead is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What services does the Verizon Homestead store offer?
This Verizon store offers mobile plans, wireless internet plans, voice plans, and Fios internet plans for personal and business needs.
Can I order products online and pick them up at the Verizon Homestead store?
Yes, you can buy online and pick up your order in store. Options include in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Which 5G smartphones are available at the Verizon Homestead store?
The store features the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does the Verizon store in Homestead have wheelchair accessible entrances and parking?
Yes, the store has wheelchair accessible entrances and parking for your convenience.
What payment methods are accepted at Verizon in Homestead?
Verizon accepts debit cards, mobile NFC payments, and pay checks. Cash payments are not required only.
How can I schedule an appointment at the Verizon Homestead store?
You can schedule an in-store appointment by visiting Verizon's website or using the My Verizon app with the provided quick links.
Which nearby restaurants could I visit before or after shopping at Verizon Homestead?
Nearby dining options include The Crazy Mason Milkshake Bar Pittsburgh, Rock Bottom Restaurant & Brewery, Primanti Bros., El Campesino, and Yokoso Japanese Steak House.
Are there entertainment venues near the Verizon Homestead store?
Yes, nearby entertainment includes the Sing Sing Dueling Piano Bar, Pittsburgh Improv Comedy Club, and Dave & Buster's Pittsburgh - Homestead arcade and restaurant.
Where can I find banking services near the Verizon Homestead location?
You can find Bank of America Financial Center and Bank of America ATM close to the Verizon store for your banking needs.