Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Harrisburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
528 reviews
5 stars
207
4 stars
81
3 stars
49
2 stars
41
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with several mentioning dismissive attitudes from staff and management.
Helpful Staff
Some employees, like Alicia and John, received praise for their helpfulness and professionalism, providing positive experiences for certain customers.
Long Wait Times
Numerous reviews highlighted excessive wait times for assistance, leading to frustration among customers.
Inconsistent Experiences
Customer experiences varied widely, with some receiving excellent service while others faced significant issues and lack of support.
Management Issues
Several reviews pointed out problems with management, including unprofessional behavior and lack of support for staff and customers.
- SKSara Kline5 days ago2.0Picked up my daughters phone last week. Walked in and was looked at like I was alien. Be aware of the faces you make when customers walk in. Attitude loses sales. And customers can read it on your face when you look at them with distain for walking in.
- ABAlexander BuruianaOct 28, 20251.0Don’t come to that location, I came here with problem that my e sim was deleted from the phone , they said they can’t help me I have to call Verizon , how can I call if I don’t have service, they said it’s not their problem …..
- JLJean LittleOct 26, 20255.0Went in for a new phone and questions regarding an upgrade, upgrade was done at a 3rd party Verizon location. We met with Alicia who helped with all our questions, and corrected the errors done at the other location. She went above and beyond assisting us and provided excellent customer service. This has not been our first interaction with Alicia, as she previously helped us in the past. And we were extremely happy with our interactions with her then. Alicia is very knowledgeable and a great asset to the Verizon company.
- JGJ GOct 20, 20251.0Worst customer service. Verizon will misrepresent offers and then make you go through unreasonable actions in order to receive them. The whole company is not ethical in any way. This store perfectly fits the unethical culture. Do not expect help from them. They don't care. The manager's idea of good customer service is saying feel free to leave us. No matter what, this company will make you feel like you owe them a favor and all you want is for them to honor their offers and agreements. They are too big to fall in the near future, but, Verizon won't last more than five years if they don't make drastic systemic charges. The below response from the manager is total nonsense. He is not sorry for inconvenience. He would rather be right to feed his ego than do what is right.
- WKWendy KlineOct 12, 20255.0Thank you to Amir. Great to work with. Took care of everything I needed. Would definitely recommend working with him.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Harrisburg?
The Verizon store in Harrisburg is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Harrisburg?
The Verizon store is located at 4650 Jonestown Rd, Harrisburg, PA 17109.
What products does Verizon Harrisburg offer?
Verizon Harrisburg offers 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, plus business cell phones, mobile hotspots, tablets, laptops, and Fios internet services.
Can I order online and pick up my purchase at the Verizon Harrisburg store?
Yes, you can place an online order and pick it up in-store at the Harrisburg Verizon location. Options also include free 2-day shipping, express lockers, and same-day delivery where available.
Does the Verizon Harrisburg store offer appointment scheduling?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient shopping experience.
What payment methods are accepted at Verizon Harrisburg?
Verizon Harrisburg accepts mobile NFC payments, debit cards, checks, and does not require cash only.
Does the Verizon store in Harrisburg offer free Wi-Fi?
Yes, free Wi-Fi is available for customers inside the Verizon Harrisburg store.
What nearby restaurants can I visit before or after shopping at Verizon Harrisburg?
You can enjoy nearby dining options such as Taco Bell, Cancun Mexican Restaurant, El Rodeo, and Gilligan's Bar & Grill located close to the Verizon store.
Are there any nearby gas stations near Verizon Harrisburg?
Yes, Liberty Gas USA, Liberty Gas Station, and Sunoco Gas Station are conveniently located near the Verizon store for fuel and convenience needs.
Where can I find banking services near Verizon Harrisburg?
First National Bank, Chase Bank, and First National Bank ATM are nearby for your banking and ATM needs while visiting Verizon Harrisburg.