Best Buy

4.1
3819 reviews
Best Buy Logo
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Business Details

5000 Jonestown Rd, Harrisburg, PA
17112, United States
(717) 651-0980
https://stores.bestbuy.com/pa/harrisburg/5000-jonestown-rd-547.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5000 Jonestown Rd, Harrisburg, PA
17112, United States

Hours

Reviews

4.1
3,819 reviews
5 stars
2,017
4 stars
941
3 stars
402
2 stars
157
1 star
302

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while many customers praised helpful and knowledgeable employees, others reported poor service and lack of assistance.

Product Availability

Several reviews noted issues with inventory levels, with some customers finding the store lacking in stock for popular items.

Geek Squad Experience

Experiences with Geek Squad varied widely, with some customers expressing satisfaction with the service, while others reported significant delays and poor communication.

Checkout Efficiency

Customers frequently mentioned long wait times at checkout, indicating a need for improved staffing during busy periods.

Store Environment

The store's cleanliness and organization received positive remarks, but some customers described it as feeling empty or lacking in staff presence.
  • TA
    Tristan Abraham
    2 days ago
    1.0
    The wait and service times were unacceptable. I just wanted to pick up a repair and was waiting for over 30 minutes. The customer desk couldn’t help me with this basic request and no one at the geek squad desk was available. Why would anyone ever go to Best Buy if the customer experience is so terrible? Why can’t customer service do basic customer service things. Trust me, you are way better off going to the Apple Store in Lancaster for anything Apple related.
  • BT
    Bryan Trentini
    6 days ago
    5.0
    Easy pick up and loading of items
  • JV
    Jackie “Negrita” V
    Nov 5, 2025
    5.0
    Help when you're not able to get a Best Buy credit card 🙃
  • 33
    3210gatorbite
    Oct 29, 2025
    5.0
    I went here with the intention of buying a brand new phone. I was assisted immediately upon walking through the door. The two people who helped me was very informative and attended to my needs with plenty of knowledge and in a speedy manor.
  • PG
    Patty Grant
    Oct 26, 2025
    5.0
    I was locked out of my laptop due to a Bitlocker issue. I called Best Buy Geek Squad and was offered an in store appointment that afternoon. I was blessed to have Logan as my service tech. He worked tirelessly to get my laptop up and running. He ran into so many issues while trying to figure it out. After quite some time of steadily working on it, he was able to get onto my laptop. Thank you so much Logan for your excellent customer service and help. I was so stressed when I first came in, and you definitely put me at ease. YOU'RE THE BEST!
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Frequently Asked Questions About Best Buy

What products and services does Best Buy at 5000 Jonestown Rd offer?

Best Buy offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.

What are the operating hours of the Best Buy store in Harrisburg?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.