Geek Squad

Reviews

• AE

  Adam Eisaman

  Sep 23, 2025
  5.0
  Both Jordans were very helpful. They were both knowledgeable, patient, honest and kind. If your tech is fixable, they’ll fix it.
• LL

  Lori Layton

  Feb 10, 2022
  1.0
  I just called to ask a simple question …. The phone call was routed to a digital answering system.. which is normal .. but it was lengthy… very lengthy . I had to hang up and simply demand over and over again for customer service … I was routed to a person that would not answer my question without me paying for a subscription….. good bye Best Buy . Good bye . I subscribed to Panera bread for coffee . Because I can use it every day ! But I use geek squad once every five years …. And with this kind of customer service … explains why your parking lot is almost always empty …..
• CV

  Cindy Vigo

  Dec 3, 2019
  4.0
  Helpful
• HC

  Happy Cows

  Oct 6, 2019
  5.0
  The folks here are very respectful and very helpful. I have seen a few angry people come in time to time while there. Each time however those angry customers were treated with a lot of respect even though they were very rude with the employees. I have had a few minor problems here and there, but they have done their best to help me over the years. If you need to drop off your computer for repair please make an appointment. In this way you will get the undivided attention you need to address any problems you have with your device. I consider these folks truly professional in how they conduct business and I would recommend them anytime you need help with your electronic products. I know some have made complaints about various things, but overall I challenge you to find a company locally that will do what they do in regards to computer work and other electronic work. Considering all they do there you are getting everything for a very reasonable price. Example: Total tech support covers all devices in your home pretty much for a few hundred dollars annually. Good luck finding that somewhere else where they actually do the work properly. Overall, you are better dealing with people face to face rather than online in regards to things like computer repair. This is always the place I will recommend. They did some difficult work for me over the years. I know more than the average computer user, yet even I lack knowledge in regards to some things. That is why I go to them when I can't personally fix a problem. Ultimately, I will simply say when it comes to electronics these are your go to people.

Frequently Asked Questions About Geek Squad