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VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
VCA Old Trail Animal Hospital is proud to be serving the people and pets of Southern York County, Glen Rock, New Freedom, Shrewsbury, and Northern Baltimore County area since 1987. We are committed to maintaining the highest AAHA (American Animal Hospital Association) standards. We support our clients with preventive care, a top-of-the-line wellness program, nutrition counseling, hands-free radiology, routine surgical procedures, acupuncture, a pet portal with live chat, and an online store. We offer same day appointments to our clients. From puppy and kitten care to senior pet care, our friendly, knowledgeable veterinarians, veterinary assistants, and caring support team look forward to caring for your pet at every stage of their life.
Location
Hours
Reviews
4.2
200 reviews
5 stars
141
4 stars
22
3 stars
7
2 stars
5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion, especially during difficult times such as euthanasia.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including rude staff interactions and miscommunication regarding appointments.
High Costs
Numerous customers expressed concerns about the high prices for services and medications, with some feeling that the costs were not justified by the care received.
Mixed Veterinary Expertise
While some vets received positive feedback for their thoroughness and care, others were criticized for misdiagnoses and lack of follow-up.
Accessibility
Customers appreciated the ability to get emergency appointments and quick service, although some reported long wait times and difficulty in scheduling.
- FSF SOct 30, 20251.0I’ve trusted VCA Old Trail Animal Hospital for years, but after my recent visit, I can’t recommend them anymore. What was once a caring local practice has become a cold, corporate operation that seems more focused on profits than pets. I brought my dog in because he wasn’t eating well, expecting compassion and a clear treatment plan. Instead, I paid for a short exam and a $319 blood test, only to be told there was no treatment plan—just a push for even more expensive tests. When I asked why a “sick dog” test cost $500 and how it differed from the one I’d already paid for, the only explanation was, “we charge more for sick dogs.” That’s not medicine—that’s upselling. The vet showed little empathy and offered no real guidance. Rather than discussing options or trying anything to help, I was told I “might want to start thinking about putting him down.” No plan, no suggestions, no follow-up. I left with fewer answers than when I walked in. It’s sad to see how far this place has fallen. It used to feel personal and trustworthy. Now it feels transactional and indifferent. If you love your pet and want genuine, compassionate care, look elsewhere—because you won’t find it here anymore.
- SJSusan James-TuckerSep 21, 20255.0The 1st time was when my Lab had a huge bloody blister above her upper front tooth, it scared her and myself, I called other veterinarians in the Hanover area and none of them were available to help for an emergency appointment. When I called VCA, Shrewsbury they were able to see Lily immediately. I live this clinic, from the staff who you check in with to the vet techs and amazing Dr Card. Thank you for being kind, compassionate and helping my fur baby. Lily is doing great thanks to their wonderful team!!!
- DRDiana RossSep 4, 20255.0Always 5 star service and care for my furbabies!
- RLRick and LynnJun 17, 20255.0Dr Bennett is my favorite, even our girls approve! Our one shepherd was recently diagnosed with pannus, although Dr B is not an ophthalmologist, she is going above and beyond, and our girls looks 100% better thanks to her
- THThomas HookMay 27, 20251.0While we have generally had positive experiences with the staff, they are beholden to a corporation that apparently randomly increases service costs without notifying the customers. Case in point: a shot that cost $70 last month now costs over $100. Reason provided: "they made us do it".
Frequently Asked Questions About VCA Old Trail Animal Hospital
What services does VCA Old Trail Animal Hospital offer for pets?
VCA Old Trail Animal Hospital offers a range of services including preventive care, wellness programs, nutrition counseling, radiology, surgical procedures, acupuncture, online pet portal, and same-day appointments.
What are the operating hours of VCA Old Trail Animal Hospital?
The hospital is open Monday to Thursday from 8:00 AM to 7:00 PM, Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 1:00 PM. It is closed on Sundays.
Is VCA Old Trail Animal Hospital accredited?
Yes, VCA Old Trail Animal Hospital is accredited by the American Animal Hospital Association (AAHA), ensuring high standards of veterinary care.
Where is VCA Old Trail Animal Hospital located?
It is located at 84 Theatre Road, Glen Rock, PA 17327, USA.
Does VCA Old Trail Animal Hospital offer wellness care for senior pets?
Yes, the hospital provides senior pet wellness care tailored for the health needs of older pets.
Can new clients get any special offers at VCA Old Trail Animal Hospital?
Yes, new clients can click a link on their website to obtain a Free First Exam coupon.
How can customers contact VCA Old Trail Animal Hospital?
Customers can reach the hospital by phone at +1 717-235-7887 or visit their website for more information.
What nearby transportation options are there for reaching VCA Old Trail Animal Hospital?
First Student, a transportation and rental service nearby, can help customers with transit options to reach the hospital.
Are there any nearby places where customers can handle automotive needs when visiting VCA Old Trail Animal Hospital?
Cain and Sons' Automotive and Pritz Auto Body South, both automotive repair services nearby, provide convenient options for vehicle care when visiting the area.
What local markets or stores are near VCA Old Trail Animal Hospital for customers to visit?
Customers can visit The Markets at Shrewsbury and Shrewbury Amish Market nearby for fresh produce and local goods before or after their visit to the animal hospital.