Verizon

4.7
238 reviews
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Business Details

124 Home Depot Dr, Franklin, PA
16323, United States
(724) 870-4377
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Franklin, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
124 Home Depot Dr, Franklin, PA
16323, United States

Hours

Reviews

4.7
238 reviews
5 stars
211
4 stars
12
3 stars
5
2 stars
2
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ena, Adam, and Wyatt providing exceptional service.

Staffing Issues

Several reviews noted that there were not enough staff members available, leading to longer wait times for customers.

Professionalism

Some customers experienced unprofessional behavior from certain staff members, which negatively impacted their overall experience.

Product Knowledge

Customers frequently highlighted the staff's knowledge about products and services, which contributed to positive experiences.

Sales Transparency

There were complaints about hidden charges and lack of clarity regarding pricing, leading to dissatisfaction among some customers.
  • TO
    tim oneil
    Nov 2, 2025
    5.0
    Very helpful in switching to a new phone
  • WM
    William McDevitt
    Oct 20, 2025
    1.0
    Todays visit on 10/20/25 was probably the most unprofessional visit I have ever had at ANY company. The female worker needs to learn how to speak with customers and learn what information is not appropriate to share. The week prior, the kid who ordered our phones either straight up lied to us or has no clue about his company or even cared. Luckily the second young man to help us today after being there for over an hour got things cancled, was not able to close a sale but it was not his fault, the other 2 sealed the fate on that sale. Wish i had a manager or owners contact info. Will not be back, and this store lost a sale today. Im sure they wont care about 1 persona opinion though
  • DA
    Deb Ace
    Oct 5, 2025
    5.0
    Cassie needs a raise! ♥️
  • KB
    KAREN BINGHAM
    Sep 26, 2025
    4.0
    They have very knowledgeable staff, but just not enough of them. I have always had to wait.
  • TS
    Tammy Snyder
    Sep 15, 2025
    5.0
    Wyatt is an outstanding representative of Verizon. He took his time with us and was extremely patient as I tried to make up my mind - since I was not thrilled with your 3 choices of phone colors this time. I wanted the Silver, but it was going to take too long to arrive. Wyatt should be recognized for the exceptional customer service he provided.
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Frequently Asked Questions About Verizon

What products does Verizon offer at the Franklin, PA location?

Verizon in Franklin, PA offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for the Verizon Franklin location?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.