Business Details
7190 Peach St, Erie, PA
16509, United States
Certified by Verizon • Feb 22, 2026
(814) 217-8881
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Erie, PA.
Visit our Verizon Store in Erie for all your latest mobile, 5G home internet, or business needs. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
224 reviews
5 stars
116
4 stars
32
3 stars
14
2 stars
9
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Billing Issues
Numerous reviews highlighted problems with billing transparency and unexpected charges, leading to frustration and dissatisfaction among customers.
Store Experience
While some customers reported positive experiences with quick service, others faced long wait times and felt neglected by staff, indicating inconsistency in service quality.
Promotions and Offers
Several customers expressed disappointment with promotional offers, claiming they were misled about the terms and conditions, resulting in higher-than-expected bills.
- KCKaren ClarkJan 22, 20264.0These people explain programs and go out of their way for you. Kyle was exceptional!!
- SKScott KonwinJan 17, 20265.0We stopped into this store after a terrible experience at the Verizon store in Yorktown Plaza. The staff at the Upper Peach store was fantastic. They went out of their way to explain everything, they even suggested we make a few adjustments to our plan, saving over $10/month off our bill.
- DWDeanna WalkNov 1, 20255.0Steve and Anthony spent a lot of time helping me reset my phone. They went out of their way to make sure I had it programmed. They also helped me get new add ons which helped me back up my phone properly. Easy to work with. Highly recommend.
- DDDalenOct 28, 20251.0The customer service at this location is always friendly and helpful, but somehow, I leave in a Verizon crisis every time. When I first opened my account, I was promised a promotion to pay off my old provider — which never happened. I eventually came back to upgrade my phone, trusting that things would be handled better, but once again, the promotion wasn’t clearly explained, and now I’m stuck with an unexpected balance on a new device. I shouldn’t have to spend hours in a Verizon store resolving issues and still end up dealing with customer service over the phone afterward. If that’s the case, what’s the point of coming into the store at all? I just want transparency and consistency when handling my account. I feel lied to and Schemed for a sale and I don’t like that.
- BSBernie StraubSep 4, 20251.0Simply help that could be solved with an associate is made near impossible. Ai says it will send a link it does not it sends a code that there is no place to put. Just a wasted circle
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Certified February 22, 2026Yext Knowledge Graph
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