Best Buy

4.1
2860 reviews
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Business Details

6650 Peach St, Erie, PA
16509, United States
(814) 860-8487
https://stores.bestbuy.com/pa/erie/6650-peach-st-597.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6650 Peach St, Erie, PA
16509, United States

Hours

Reviews

4.0
2,860 reviews
5 stars
1,494
4 stars
662
3 stars
325
2 stars
111
1 star
268

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some customers praised helpful employees while others reported rudeness and lack of assistance.

Staffing Issues

Many reviews highlighted understaffing, leading to long wait times and difficulty in receiving help.

Product Availability

Customers expressed frustration over stock issues and inconsistent online pricing, with some items not being available as advertised.

Positive Experiences

Several customers had positive interactions with specific employees who provided excellent service and product knowledge.

Delivery Problems

Numerous complaints about delivery issues, including cancellations and lack of communication regarding orders.
  • LM
    Linda Moody
    Nov 16, 2025
    2.0
    If you could just call the store directly it would solve a lot of problems. The only way to call them is through a call center. You get a recording that is ridiculous to navigate through then you finally get to speak with someone and you can't understand them! Way to go Best buy.
  • AA
    Autumn
    Nov 13, 2025
    5.0
    When I came in this morning, the store's systems were completely down due to a recent power outage. This meant the cash registers were limited to cash-only processing, and systems weren't working. Despite this major technical challenge, Emma was proactive and worked hard to find a manual solution for me, trying multiple ways to get my transaction completed. Since the receipt systems were down, I couldn't get a proper physical receipt, which means I don't have a typical way to submit feedback. I witnessed several customers frustrated by the downtime taking it out on the staff, but Emma stayed remarkably calm, patient, and polite through all the pressure. It was genuinely impressive to see her professionalism.
  • MD
    Mike D.
    Nov 10, 2025
    5.0
    Easy to find what I needed and fast checkout
  • JB
    Jordon Burlingame
    Nov 4, 2025
    4.0
    I had issues at first. I give 4 stars now because I didn't get what I wanted but I was compensated
  • BA
    Billy Adams
    Oct 30, 2025
    1.0
    Might be the worst customer experience I’ve ever had not just this store but Best Buy as a whole
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Frequently Asked Questions About Best Buy

What type of products can I find at Best Buy Erie on Peach Street?

Best Buy Erie offers a variety of products including TVs, computers, appliances, cameras, and home electronics.

What are the store hours for Best Buy Erie?

Best Buy Erie is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.