Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Pricing Concerns
Several reviews highlighted concerns about high prices and unexpected charges for services.
Quality of Care
Customers frequently mentioned the thoroughness and knowledge of the veterinarians, particularly Dr. Mitchell and Dr. Payne.
Customer Experience
While many had positive experiences, some reported issues with communication and service, particularly regarding follow-ups and billing.
Appointment Availability
Customers appreciated the ease of scheduling appointments and the clinic's ability to accommodate urgent needs.
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NotMicahhh
Nov 13, 2025
1.0
They pressured my wife and I into applying for their VCA “Care” Club. Our first visit for our two kittens and we are getting an outrageous charge, but woah they brought the price down to a lovely $150 ($75 for each) IF we signed up for their “care” club. Which was $150 a month, which by the way wasn’t worth a single penny. Charging us for every single med they needed. Shout out to front desk for being kind though.
NM
Nicole Meader
Sep 4, 2025
5.0
Had an appt for my sick cat, ended up being euthanized. Rae and Dr Katherine were amazing!! They were patient, gentle, knowledgeable and stayed after hours to help me and my pet through this. I didn’t feel rushed at all, you can tell they do it for the animals and not just as a job. Definitely recommend! Good hours and very quick to get us in for an appointment.
KK
Korina
Aug 14, 2025
5.0
Absolutely love taking my fur baby to this location. Staff is friendly and knowledgeable. Always a pleasure when dealing with them. Appointments available fast.
AW
Ashley W
Aug 3, 2025
5.0
We needed a new vet clinic for our golden retriever after recently moving to the area. We saw Dr. Kaulius for preventative care. She was very thorough and you can tell she really cares about her patients and their health. Overall a great experience!
WL
Whitney Leach
Jun 30, 2025
5.0
We absolutely love VCA East Penn! Dr. Mitchell is fantastic, and honestly, everyone on the team is wonderful. Our dogs have been cared for by nearly the whole staff over the past year since we moved here, and we've had great experiences every time. Rae is especially amazing with our deaf dog, Hopper - he always seems relaxed and happy when she’s there. And we really appreciate how much care and attention they give to our anxious girl, Meeko. They’re so gentle and understanding with her, and it makes a huge difference for all of us. 10/10 recommend.
Frequently Asked Questions About VCA East Penn Animal Hospital
What are the operating hours of VCA East Penn Animal Hospital?
The hospital is open Monday to Thursday from 8:00 AM to 7:00 PM, Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and closed on Sundays.
Where is VCA East Penn Animal Hospital located?
It is located at 1020 Chestnut St, Emmaus, PA 18049, USA.
Which pets does VCA East Penn Animal Hospital primarily serve?
They primarily serve cats and dogs.
What types of services are offered at VCA East Penn Animal Hospital?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, prescriptions, parasite control, wellness exams, spay and neuter, vaccinations, and weight loss programs.
Is VCA East Penn Animal Hospital accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
How can I contact VCA East Penn Animal Hospital by phone?
You can call their local phone number at +1 610-967-2156 or the main phone at +1 484-273-2670.
Do they have any special offers for new clients?
Yes, new clients can click for a free first exam coupon on their website.
Which nearby dining options can I visit before or after my appointment?
Nearby pizza restaurants like Domino's Pizza and Pizza Hut provide convenient dining options close to the hospital.
Are there any nearby health services or medical centers close to VCA East Penn Animal Hospital?
Yes, nearby healthcare options include Valley Family Medical Center, St. Luke's Care Now - East Penn, and Health Center at Emmaus, which may be useful for general health needs.
What fitness or recreational facilities are nearby VCA East Penn Animal Hospital?
Anytime Fitness gym is located nearby for those interested in sports and fitness activities around the area.