My washing machine is too expensive to repair. I had a tech at my house Oct.25th. The diagnostic stated a motor replacement needed. Been trying to follow up just to get confirmation of work order submission. Tech still hasn't updated and call center gives continual run around. I have the extended warranty
BB
Brianna B
Oct 27, 2025
5.0
Came in here with my phone just needing some help to clear up space. Nothing was working. I came across a man who was eggar to assist me. I didn’t even place a ticket in but he probably sensed the look on my face of frustration. He so kindly asked me how he could assist me today & patiently waited for me to finish my rant about my phone. He suggested that I deleted all of the “recently deleted” photos out of my phone and to make sure I was on the newest update.
Sounds simple, right? It was something I could have probably googled. But he deserves a 5 star review for his overall customer service. I just want to ensure he is recognized in some way for making my day so much lighter! His name was Chavez.
I hope everyone is able to experience this exceptional customer service at this location!
KH
Kenneth Hopton
Jun 6, 2025
5.0
Wanted to simply say "Thank You" to Luke and Sebastian for there FANTASTIC service that was completed at our home regarding TV installation and setup.!! Without their assistance, my wife Kathy and I would have probably been committed to a Mental Hospital because of the overwhelming amount of obstacles and technical issues that were required just to watch television. Now, regarding the professionally installed service, it was nothing short of Top Notch, along with the step-by-step instructions for acquiring the necessary subscription to Amazon to facilitate this request.
We now enjoy the desired channels and programs thanks to these professional gentleman.!!!
A Million Thanks on behalf of:
Kathy and Kenny Hopton
Commonwealth Process Services, LLC
SA
sunil ahuja
Dec 13, 2024
1.0
Very poor customer service . Have called customer support, chat , and finally visited store just for a service summary report to claim warranty. Waited 20 min and then was told they will would attend after all the repair appointments are taken care , which could be hours. Spent hours for a 2 min job. Will book a repair appointment not to revisit ..
GA
Gloria Althouse
Sep 27, 2019
5.0
I love Best Buy and the geek squad is the best I have always experienced professionalism and courtesy throughout the store and the geek squad always know how to help and fix your problem.
What services does Geek Squad at Best Buy in Downingtown provide?
Geek Squad at Best Buy offers tech repair, setup, and support services including computer, cell phone, appliance, television repair, and data recovery.
Where is Geek Squad located in Downingtown, PA?
Geek Squad is located at 10 Quarry Rd, Spc G1, Downingtown, PA 19335, USA.
What are the operating hours of Geek Squad in Downingtown?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
How can I schedule a service appointment with Geek Squad at Best Buy?
You can schedule service in store or online through their website.
What is the contact phone number for Geek Squad in Downingtown?
You can reach Geek Squad at Downingtown by calling +1 610-873-2312.
Does Geek Squad have a social media presence for customer support?
Yes, Geek Squad is on Facebook at https://www.facebook.com/138849656485460 under the name GeekSquadDowningtown.
Are there any other electronics or tech stores near Geek Squad in Downingtown?
Yes, nearby electronics and retail stores include hhgregg, Best Buy, Verizon, and GameStop, which customers may visit before or after visiting Geek Squad for tech support and products.
What food and dining options are available near Geek Squad in Downingtown?
Nearby dining options include Five Guys, It's Just Wings, Hola Taco, Melt Shop, Starbucks, Capriotti's Sandwich Shop, and MOD Pizza, offering a variety of meals for customers visiting the area.
Are there any beauty or wellness services close to Geek Squad in Downingtown?
Yes, beauty and wellness services nearby include Serena Morgan Salon, My Salon Suite, Sunlight 418, and Callista Rose Esthetics LLC for hair, skin care, waxing, and beauty treatments.
What other useful stores or services are near Geek Squad in Downingtown for a convenient visit?
Additional nearby stores and services include Harbor Freight Tools for hardware, Mattress Firm for furniture, Navy Federal Credit Union for banking, LibertyX Bitcoin ATM for currency exchange, and Redbox for rentals.