Best Buy

4.1
2106 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1000 Cranberry Square Dr, Cranberry Township, PA
16066, United States

Hours

Reviews

4.1
2,106 reviews
5 stars
1,101
4 stars
494
3 stars
245
2 stars
100
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported long wait times and unresponsive employees.

Product Knowledge

Several reviews highlighted the staff's product knowledge, particularly in tech-related areas, but there were also complaints about employees lacking expertise.

Store Experience

Customers noted a clean and well-stocked store, but many expressed frustration over poor service and long wait times for assistance.

Geek Squad Issues

Multiple reviews mentioned dissatisfaction with Geek Squad services, including unhelpful support and issues with membership benefits.

Return Policy

Customers expressed frustration with the return policy, particularly regarding restocking fees and difficulties in processing returns.
  • JB
    Justin Blakeslee
    Nov 5, 2025
    5.0
    Cole is awesome -I rarely do a Google review plus email the manager but he’s the GOAT of Best Buy employees thanks for helping make it a quick trip and for steering me to the best value for my needs which you quickly asked questions to understand! Regards, JB
  • ND
    Nick Ditizio
    Nov 4, 2025
    4.0
    Went to the gate squad. It was great.
  • DB
    Donald Bohach
    Oct 29, 2025
    4.0
    I don't go here often but my most recent visit was a nice improvement from past visits. Staff was helpful and stock seems to be plentiful and better than in the past.
  • TC
    tyler chubarov
    Oct 27, 2025
    5.0
    Went in to but a new router. Cash was the employee who helped me. He was new but very knowledgeable and the couple questions he didn't know, he sought out another employee for the answers. I'm not very tech savvy and he made was is a stressful purchase for me as easy as it could be.
  • LB
    Lorri Baldelli
    Oct 20, 2025
    2.0
    Wow so disappointing, Microsoft won't work and he couldn't help. Left with a computer not working. Microsoft did not get hacked yesterday!!! That was their excuse

Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in Cranberry Township?

You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Cranberry Township.

What are the store hours for Best Buy in Cranberry Township?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.