Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.
Product Availability
Customers frequently noted low stock levels and issues with product availability, leading to frustration.
Return Policy
The return policy received negative feedback, with many customers expressing dissatisfaction with its strictness and lack of flexibility.
Geek Squad Reliability
Experiences with Geek Squad were inconsistent, with some praising their service while others reported delays and poor communication.
Sales Practices
Concerns were raised about misleading sales practices, particularly regarding membership benefits and price matching.
LR
Larry Redmond
2 days ago
1.0
Ordered tv on 20th.
Not one person has contacted me to tell me when delivery is !
NA
Nick Amenta
Nov 16, 2025
5.0
Employees Tahj and Scotty did a great job helping me complete a purchase. Great customer service from start to finish.
JD
Joey Det
Nov 15, 2025
5.0
Excellent customer service always buy all my electronics and appliances from here never had a bad experience at this location.
YZ
yakov zilberman
Nov 8, 2025
5.0
The purchase was not lost or misplaced. The box was not damaged. Sadly, lately it is an absolute win.
AP
Alston Pownall
Nov 1, 2025
1.0
Do not buy any gifts here they have a terrible return policy. Manager looks like he’s 18 years old, must be hard to find employees to work at this bad establishment. Just avoid Best Buy if possible, Amazon is way better with better return policies. Apparently it was my fault that there was a fire on 422 and Best Buy closed because of it. That was my only chance to return the item within the return date time frame due to my wife giving birth.
Then on top of it they try to sell you a membership for 50$ to get 100$ store credit instead of my full return amount. All they care about is stealing your money.
Best advice I could give is to just shop on Amazon.