While some customers praised the friendly and knowledgeable staff, many reported poor service, including unhelpful interactions and long wait times.
Product Availability
Customers frequently noted low stock levels and issues with product availability, leading to frustration and the need to shop elsewhere.
Delivery Issues
Numerous reviews highlighted problems with delivery, including delays, cancellations, and lack of communication regarding order status.
Geek Squad Experience
Mixed feedback on Geek Squad services, with some customers appreciating the help while others reported poor service and unresolved issues.
Return Policy Concerns
Several customers expressed dissatisfaction with the return policy, citing difficulties in returning items and issues with price matching.
NB
Nasser Brahami
Feb 18, 2026
1.0
D'ont sign up for their crédit cards. I purchased a freezer for 600 dollars, they charged me 383 dollars interest. I will never buy anything from best buy again.
DI
Doug Izaloser
Jan 30, 2026
5.0
Great experience there! Employees let me browse without harassing me, but I guess I’m not as needy as the less cool Doug who keeps editing his review so it continues to be the newest review. Two can play that game buddy, you’re cooked!
CP
Carolina Perez-Hansell
Jan 29, 2026
5.0
Very convenient, well equipped with office supplies. It's my to go store for my home office
JM
Jessica “티타” Muñoz
Jan 28, 2026
3.0
Greeted at the door. Guided to the right location. Clean store. Girl at the register was more focused on the other registers conversation. Didn't hear me say have a good day or compliment her nails.
CH
Clarence B Harris
Jan 23, 2026
1.0
I make a payment before and it was not included in the system of Best Buy and that discover me about Best Buy.