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Wireless Zone, Verizon Authorized Retailer, Carbondale, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 95 Brooklyn St.
Customers consistently praised the helpfulness, knowledge, and patience of staff members, particularly highlighting Gabriel, Ben, and Nick.
Efficiency
Many reviews noted the quick and hassle-free service, with customers appreciating the fast processing of their phone upgrades and activations.
Overall Experience
The majority of customers reported a very positive experience, recommending the store for its excellent service and friendly atmosphere.
Promotions Issues
Some customers expressed frustration regarding unfulfilled promotional offers and difficulties in claiming rebates.
AM
A-Won Marley
Feb 15, 2026
5.0
Customer service was Great Rodney helped a lot answered all my questions walked in with doubts walked out with confidence that I spent my earned money wisely 👍
GP
George Pfeiffer
Feb 11, 2026
5.0
Lost my phone. Rodney helped me out and was able to get me a new phone. Quick and painless. Highly recommend Carbondale verizon
JO
John OSullivan
Feb 10, 2026
5.0
Jessica ( the Carbondale manager) did a wonderful job correcting our problem) you are lucky to
Have her as a employee
John and Barbara OSullivan
MW
milton williams
Jan 29, 2026
5.0
Jessica at the Verizon store in Carbondale, PA was amazing! She was knowledgeable, patient, and made the whole process of buying phones quick and stress-free.
SP
Sally Palermo
Jan 28, 2026
5.0
I had the best experience at this Verizon store the other day. Beginning of the day was terrible. I had lost my phone among a million of other annoying things to happen.Needless to say I was not in a good mood. When I went into the Verizon store, Jessica, the manager instantly put me at ease. She hooked me up with a new phone And a Wi-Fi box. I’ve never had Wi-Fi in my life. I always just used my phone for everything, but from her recommendation, I thought it was about time to brought in my Wi-Fi Horizons. What I was impressed with the most was her ability to empathize, but still be professional. She’s the type of employee an employer should be grateful to have. I’m so happy with everything she offered me . What a great experience ❤️