Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Butler for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
162 reviews
5 stars
75
4 stars
19
3 stars
11
2 stars
12
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Long Wait Times
Many customers reported long wait times in-store, often leading to frustration and dissatisfaction with the service.
Sales Practices
Several reviews highlighted concerns about deceptive sales practices, including discrepancies in promised deals and activation fees.
Staff Knowledge
Customers expressed frustration with staff knowledge, citing instances of employees being unable to answer questions or provide adequate assistance.
Store Environment
The store environment was criticized for being uncomfortable and poorly managed, with reports of understaffing and lack of seating for waiting customers.
- DSDavid Sears6 days ago2.0Decided to up grade my phone. I called on Thursday 11/14, spoke to PJ, set an appt up for 1 p Monday11/17, with him. I made an appt due to how busy this location is. I arrived at the location at 12:55 pm. I was greeted at the door, provided my name and stated I had an appt with PJ. The greeter pointed to PJ and told me he was with a customer and would be a while,then, he said there is another customer ( family multiple people) that also had an appt with PJ at 1p !?!?!?!? As Pj walked by the greeter said to him- you have two people scheduled at 1P. PJ laughed, said we could look around ???? Totally not acceptable. I left. Someone needs to look into PJs ability to actually USE a Calendar, Clock, Schedule etc. And by the way Verizon, I didn’t think it was funny or amusing. Looking in to other phone carrier’s and options. Also thanks for the 25 year customer congrats you sent me Dave Sears
- JJJohnOct 21, 20251.0Very disappointed in what the sales people have done with my business account. Terrible internet deal that I was unable to return and horrible customer service from the Verizon reps. Terrible business practices, stay with your current provider
- DSD S-JSep 3, 20255.0PJ is a wizard. He was very clever and patient while navigating changes and updates my recently-widowed mother's account. The changes made were extremely beneficial and his rapport with an older generation was commendable.
- SHSandy HenryAug 21, 20255.0Frank did a fabulous job. He took the time to explain everything with my new phone. I am very impressed with his knowledge and expertise. I made a new friend today !!
- JMJames MikeAug 19, 20254.0The good: Business was taken care of. The Bad: Prices suck.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Butler?
The Verizon store in Butler is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which major smartphone brands does Verizon Butler offer?
Verizon Butler offers the latest smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
Can I schedule an appointment online before visiting Verizon Butler?
Yes, you can schedule an in-store appointment online for added convenience.
What delivery and pickup options does Verizon Butler provide?
Verizon Butler offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of business products does Verizon Butler offer?
Verizon Butler offers business cell phones, mobile hotspots, tablets, and laptops.
What mobile and internet services are available at Verizon Butler?
Services include mobile plans, wireless internet plans, and voice plans.
Is free Wi-Fi available at the Verizon Butler store?
Yes, Verizon Butler provides free Wi-Fi for customers.
I’m visiting The Original Mattress Factory nearby; how can I conveniently access Verizon Butler?
Verizon Butler is located close to The Original Mattress Factory in Butler Crossing, making it easy to stop by for your mobile needs before or after shopping at the mattress store.
Can I grab a coffee near Verizon Butler before my appointment?
Yes, Dunkin’ is located nearby, offering coffee and donuts, perfect for a quick refreshment before visiting Verizon.
If I’m shopping at Butler Crossing, how accessible is Verizon?
Verizon is located within the Butler Crossing shopping center, making it convenient to visit while shopping or dining in the area.