Feedback indicates a significant inconsistency in customer service quality, with some staff being helpful and knowledgeable, while others are reported as rude or dismissive.
Product Availability
Customers frequently expressed frustration over product availability, with many items listed as in stock online but not found in-store.
Delivery Issues
Numerous complaints were made regarding poor delivery service, including missed appointments and lack of communication about delivery status.
Store Experience
The store environment received mixed reviews, with some customers noting helpful staff and a clean store, while others described it as empty and lacking in product selection.
Geek Squad Performance
Experiences with Geek Squad varied widely, with some customers praising individual technicians for their assistance, while others reported long wait times and unsatisfactory service.
CP
Carmen Peluso
Feb 17, 2026
1.0
Total false and deceptive practices. Store manager Colin total jerk! Out almost 700.00 dollars because they didn’t advertise they use Mega Retail store as a third party vender. Even though I had proof that attempted to cancel the day of purchase. They can not provide information on mega retail store or honor cancellation. Even though they sold it to me. Strongly advise don’t go to this store!
ES
Elissa Stein
Feb 14, 2026
1.0
Could not use my husband's best buy account even though I provided my drivers license and social security number. I could provide my husband's ss who was just getting a hair cut down the road. The sales person was very unaccomodating. What do I have to provide next .? My marriage license. ? Also I just purchased a computer at Best Buy
MA
metin aytekin
Feb 9, 2026
1.0
Almost empty, I couldn’t find the product they listed on their website
TB
Ted Belajac614
Feb 5, 2026
5.0
Everyone is so knowledgeable and very nice so professional . Max and Emily helped us so much
MM
Mike Myers
Feb 3, 2026
1.0
I bought an intel i9 processor here. The Best Buy in Robinson installed it. When they installed it, they didn't update the bios. Over the course of 3 months the extra voltage fried my intel i9 processor. The CPU is ruined now, and intel said to return it to BB. Best Buy's policy is, after 15 days, you are out of luck in trying to return it UNLESS you want to pay $50 to join Best Buy Plus. What's the point of a refund if you have to pay for it?
tl;dr BB Robinson incorrectly installed my CPU, BB Bethal Park refused to accept a return.
Just buy from Amazon or Newegg. Best Buy deserve to be another Circuit City.