Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Altoona, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
276 reviews
5 stars
231
4 stars
19
3 stars
7
2 stars4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ken, Rowan, and Carl.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their patience and ability to handle multiple customers effectively.
Mixed Experiences
While many had positive experiences, some customers reported issues with unprofessional behavior from newer staff and dissatisfaction with service quality.
Training Issues
Customers noted that some employees were inexperienced or in training, which occasionally led to longer wait times and less efficient service.
Pricing Concerns
There were complaints about high prices and unexpected charges, leading to feelings of being overcharged or misled.
- TDTammy DewaldNov 6, 20255.0Great customer service & knowledgeable
- JSJoel ShawleyOct 5, 20255.0Don’t waste your time going anywhere else come here to Verizon it’s worth it
- BSBob StatlerSep 11, 20251.0The old staff was very good. This new staff is a joke. Very unprofessional. Went in there for one thing and they kept pushing asking irrelevant questions, not helpful at all and kept pushing for verizon internet and Netflix. Don’t waste your time and go in there.
- WBWilliam BarnhartSep 9, 20255.0Had a great experience getting a new phone
- HKHeather KerfontaAug 30, 20255.0Bushra was very pleasant and helpful! She understood our needs and was very patient.
Frequently Asked Questions About Verizon
What products does the Verizon store in Altoona, PA offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours for the Verizon store at 220 W Plank Rd?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
What payment methods does the Verizon store accept?
They accept payments via American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon location offer in-store pickup for online orders?
Yes, the store offers in-store pickup services.
Are there any language options available for customers at this store?
The store provides service in English and Spanish.
How can I schedule services or appointments for this Verizon store?
You can schedule services using the My Verizon app or via the quick link provided for the location.
What nearby places can customers visit before or after shopping at Verizon at 220 W Plank Rd?
Customers can visit nearby places like Altoona Aki Sushi for Japanese cuisine, Little Caesars Pizza for quick meals, or Radiance Nails Spa for beauty treatments.
Are there nearby automotive services when visiting Verizon at this location?
Yes, nearby automotive services include Ultimate Detailing for car wash and detailing, Monro Auto Service and Tire Centers, and Stuckey GMC Service Center for repairs.
What financial institutions are close to the Verizon store in Altoona?
Nearby financial institutions include Reliance Bank, M&T Bank, Northwest Consumer Discount Company, and Wilmington Trust.