Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,647 reviews
5 stars
807
4 stars
409
3 stars
206
2 stars
69
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, including difficulty reaching employees by phone and unhelpful interactions in-store.
Staff Knowledge
While some reviews praised knowledgeable and helpful staff, others noted a lack of product knowledge and professionalism among employees.
Product Availability
Customers appreciated the wide selection of products available, but some expressed frustration over items being out of stock or miscommunication regarding product availability.
Store Environment
The store was described as clean and well-organized, but some customers felt the atmosphere was lacking in energy and engagement.
Delivery Issues
Several reviews highlighted problems with delivery services, including damaged items and poor communication regarding delivery status.
- THTerri Harpster3 days ago5.0A BIG shout-out to store managers and delivery guys at Altoona PA Best Buy. Managers Ashley & Alex were awesome. They heard my concerns for my Dad’s new TV not having the outputs to connect to a listening device for his hearing disability. They allowed him to return the TV and purchase another, which they found that would work. Then the delivery guys McKay and Auston not only brought the new TV and took the one being returned, they refused to leave until they helped successfully connect the TV to his streaming device and pair the device to his hearing aids. Kind & thoughtful. Very customer focused. A BIG shout-out!
- TGthat “Lepita” guyJan 4, 20261.0Worst call experience ever. Can't even verify inventory on a product. I assume most of us know "1 in stock" on a computer screen managed from india doesn't mean they physically have the product. Call rep from india cannot verify.
- ZPZak PetrunakJan 3, 20261.0Bought a gaming desktop after being told I could trade my laptop in at the store. Bought the laptop there one year prior. Desktop came in and the store tells me “our call center actually never knows what they are talking about and just lied to you you can’t trade the laptop in here” scam behavior.
- TLthomas legoDec 30, 20253.0They have things you need. Good displays but it just has no soul. Its not gonna last long if they dont change. They only will look at, fix, and hook up stuff you buy warranty for. I took a ps5 i actually bought there to fix an hdmi port and they said no. So I went to a local shop and I paid 150.00 that's a lost sale. They just dont care. You change and be the best for everyone or just shut it down now
- JEJoseph EarnestDec 26, 20251.0You cannot reach an employee over the phone. One of most infuriating customer service experiences ever. 3 people trying to reschedule an appt for over an hr because you can't call the store directly without going through 50 hoops with the automated system, for it to just hang up on us every time.
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Altoona offer?
Best Buy in Altoona offers TVs, computers, appliances, and more. They provide expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy Altoona?
Best Buy Altoona is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Altoona offer curbside pickup?
Yes, Best Buy Altoona offers curbside pickup services.
Can I get repair services at Best Buy Altoona?
Yes, Best Buy Altoona provides service repairs through Geek Squad support.
What payment methods are accepted at Best Buy Altoona?
Best Buy Altoona accepts debit cards and paychecks, and does not require cash only payments.
Do I need to make an appointment to shop at Best Buy Altoona?
No, appointments are not required to shop at Best Buy Altoona.
Where is Best Buy Altoona located?
Best Buy Altoona is located at 1721 Osgood Dr, Altoona, PA 16602, USA.
Are there any nearby food options when visiting Best Buy Altoona?
Yes, nearby food options include Chipotle Mexican Grill, Arby's, Texas Roadhouse, Sweetfrog Altoona, and Dominic's of New York food truck.
What nearby stores can I visit along with Best Buy Altoona for home improvement needs?
For home improvement, you can visit The Home Depot, Home Services at The Home Depot, and Lowe's Home Improvement near Best Buy Altoona.
Which nearby places can help with shipping and delivery services around Best Buy Altoona?
Nearby shipping and delivery services include UPS Access Point location and UPS Alliance Shipping Partner.