Verizon

Reviews

• MT

  Madi Tatyrek

  Feb 11, 2026
  5.0
  Daniel at this location is amazing. He has been incredibly thorough, responsive, helpful and kind. If you’re lucky enough to get him as your rep, good for you!!
• JF

  Josh Ferrera

  Jan 29, 2026
  1.0
  Fraud. Some clown here sold our phone to somebody else, or stole it. Now they want us to pay $1,200 for a phone we never picked up. He removed the phone from the safe, then I had to wait an hour for him to finish helping people that could not be helped. I had to leave. I return the next day to find out that he sold the phone, or it disappeared. It was noted as picked up on our account. We never picked it up. The employee on the second day talked to Verizon and supposedly solved our problem. It was not solved. They want us to pay $1,200 still. Pudgy guy with curly hair. Sounds like he stole the phone. Go to Bridgeport, do not come here.
• TC

  Tracy Cannon

  Jan 29, 2026
  5.0
  I had made some changes to my plan and ended up with an issue where I was being charged a large amount for something I should not have been. Annabelle has worked very hard over the last month to get this fixed for me so that I did not get charged. She has been extremely friendly and supportive in getting this fixed. I don't expect that companies never make a mistake but when they do Annabelle is the type of person you want I'm your corner.
• EN

  Ellen Noble

  Jan 27, 2026
  5.0
  Nick was so knowledgeable and patient with us when he helped us with our phone problem. We had no idea what to do and although it took a long time, he took care of the details and persevered until it was solved. The service was exceptional.
• KP

  khara paulsen

  Jan 13, 2026
  5.0
  Nick, thank you so much for your excellent customer service!!! I’d give 10 stars if I could! Your caring & professional way you handle business, is exemplary!. You stayed around much longer than you could have, working overtime, just to help me. With you, I felt heard, I felt understood, I felt your compassion to help, your expertise, your professionalism, your kindness, it all shined! Thank you so much for going the extra mile, (more like the extra 10 miles) to help me! If everyone who worked in customer service was as efficient, professional, kind, genuine, actually caring about their customers, and doing everything within their power to make sure the customer is feeling valued, heard, and most importantly, appreciated, the way you do, what a better world we would live in! I went into the west linn Verizon store tonight, right before closing, and I was pretty angry upon arrival. Angry from ongoing issues I’ve been dealing with surrounding my Verizon account for months & months . I had just been hung up on twice when calling Verizon support, so I went straight into the nearest Verizon store tonight. I arrived 5 minutes to closing. I expected to get rushed out the door and was already expecting I’d probably be told to go to another location on the following day. ( as that’s happened in the past) Nick greeted me with a smile, he patiently listened to me explain my issues, and he went above and beyond to do everything in his power to help me get them resolved. He took detailed notes of my issues, he was 100% honest in telling me this is something that corporate will probably have to address, so I’d have to go to another location, he named the nearest ones. He stayed long after his shift, when he could have rushed me out the door, he didn’t. He stayed, and he took notes of the issues and I felt heard and I felt like he genuinely cared. I arrived to the store mad as could be, swearing I’d never use Verizon again. I left the store thinking,Wow, he really cares, he went above and beyond for me, and for Verizon to have somebody like him representing their name, they are so lucky! Thanks again, Nick! Verizon is beyond lucky to have you behind their name, representing their business, and I’m forever grateful for your assistance and service tonight. Thank you!

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