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Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting employees like Mike, Grace, and Leo.
Store Hours
Several reviews mentioned issues with the store being closed during posted hours, leading to customer frustration.
Product Knowledge
While some staff were noted for their knowledge, there were complaints about certain employees lacking product knowledge and providing incorrect information.
Mixed Experiences
Customer experiences varied widely, with some reporting excellent service while others faced significant issues, particularly with specific employees.
JR
Jesse Recio
6 days ago
5.0
HUGE SHOUTOUT to Mike at Cricket Wireless! This guy has the patience of a saint—walked me through every single thing on my phone like a tech superhero. He was super kind and respectful the whole time, and actually made the whole process kinda fun. If every rep was like Mike, I’d call customer service just to hang out! 😂 Thanks again, Mike! 😎🤙🏾🤙🏾OC BRODA
GB
Georgia Bell
Nov 30, 2025
5.0
The best customer service I've had in a long time
TN
Teri Norris
Oct 30, 2025
5.0
Michael Was very knowledgeable and intelligent. He was very kind and polite. I know how to use my phone better and he helped me get my phone updated and set so that I don’t have any spam problems. I’m so grateful .
DG
Dyrall Goods
Oct 18, 2025
5.0
Just would like to know that you know that Michael was great with helping me with my phone fix my problems and a quick and fast manner and with a smile you guys have great quality workers thank you
JG
Jeffery Geter
Oct 10, 2025
5.0
Michael was very helpful and professional and he was able to fix my phone i am very thankful.