Apple Washington Square

Reviews

• JJ

  JVS

  Dec 30, 2025
  5.0
  My wife and I purchased new phones yesterday and the store was packed. Even though they had lots of staff working there was simply no way to wait on everyone. Yes, it was a fairly long wait time but all the staff we interacted with were pleasant and sincere about trying to assist us as soon as possible. When Shawn came to help us besides being extremely patient, friendly and knowledgeable, took care of us like there was no one else in the store. His customer service was A++. Kudo's also to David who assisted us after Shawn had left. He really helped address all the questions I had and despite being very busy, like Shawn he was incredibly patient, kind and knowledgeable. Many thanks to both of them for the customer care they provided!
• ZC

  Zach Cross

  Dec 30, 2025
  1.0
  Very frustrated with the staff at this Apple Store. I have a very obvious hardware issue and Gabe was dismissive of the issue. I’ve tried every single possible troubleshooting step, including extras that were suggested at my appointment and it has not corrected the issue. I was told it’s probably a problem with Verizon, but my wife has the same phone and the same plan and does not experience this issue. It is a critical issue for me with my business, and being related to the GPS it is a driving safety issue. Additionally, I was told that a scratch on my screen is not something they would repair even if I paid for it out of pocket. I pay for AppleCare across several devices and was willing to eat the cost. So I can’t go to a third-party and Apple won’t repair it I guess I just live with a damaged and poorly operating phone. Very frustrating.
• AA

  Alif Alam

  Dec 25, 2025
  1.0
  Worst customer service experience ever at an Apple store. The staff ignored me and my family when we requested to buy a phone and just stood there literally. After like 20 minutes one of them came to say they don’t have the model in stock. When we were waiting these people were literally standing and talking to each other. Trash service and trash people working at this location. Please avoid and go to another Apple store.
• AA

  Angie

  Dec 19, 2025
  1.0
  I recently visited this Apple Store and ended up purchasing an iPhone 17 Pro Max, but unfortunately it was one of the worst shopping experiences I’ve ever had — completely opposite of what I expect from Apple. From the moment I entered the store, none of the employees showed any interest in helping customers. I stood there for a long time, clearly looking at products and waiting for assistance, yet no one approached me. After repeatedly asking for help, a woman with two-tone hair finally came over, but she was very rude, unpleasant, and dismissive. Talking to her felt uncomfortable, as if my presence was an inconvenience. Because of that, I decided to leave the store and come back later, hoping to speak with someone else. Sadly, when I returned, the situation was almost identical. Again, no one approached me, and I had to actively ask for help. The second employee I spoke with was much kinder and more professional, which is why I decided to complete my purchase. However, despite that one positive interaction, the overall experience was extremely disappointing. I do not recommend this store. There are many people who would love to work for Apple and treat customers with enthusiasm and respect, yet the current staff seems uninterested and unmotivated, as if they were there against their will. I truly hope Apple addresses this issue and improves the quality of customer service, because the current level is unacceptable.
• PS

  P S

  Dec 12, 2025
  1.0
  I had worst apple experience of my life here at the apple store Washington Square. My relationship with apple computer begun with iBook in 1999, and iphone 3Gs was my first iphone. First gen ipad in 2010 was my first ipad. So when I say worst experience with an apple store should mean something. Today, I went to the store to browse, because I needed to replace my current ipad pro and possibly my macbook air. While comparing different models of ipads in terms of physical and technical specifications, I became curious about thunderbalt 4 used in pro model as opposed to usb-c in air model. After browsing ipads, I moved to laptop section, and compared air and pro models. I was trying to type something and see if keyboard felt any different from my curent macbook air. So I opened safari on one of macbook air on display and type "difference between thunderbalt and usb-c, ipad." Several websites poped up. I clicked one of them and started reading. I think I opened macworld one. A sales associate approached me and asked if shd could help. I told her that I was checking the difference between thunderbalt vs usb-c in ipads, and if she could explain the difference to me. She said that there was no ipad with thunderbalt. I was quite surprised by her answer as thunderbalt has been used in pro model at least 2 generations. While leading me to an ipad section, she asked me why I was looking into the topic in laptop area not in ipad area. She picked one of the ipad and opened "compare model" feature. I told her I have already done that. She ignored me.. then, she commented that I would not need high end models and started to compare ipad air and ipad. I told her that those models do not have thunderbalt, but was ignored AGAIN. Then she concluded her 'lecture' by telling me not to go to any other website but just use apple website. I walked out. Life is too short to deal with such a disrespectful person. The whole interaction was so bizzare and the sales person so condescending, I had to write this review. Here is my recommendation to the store manager and apple. 1. Your store sale reps should have intimate knowledge of all the products you sell inside out. Apple stores sells apple products only. Why is it acceptable for your sales rep to be ignorant about apple product? or worse, spread incorrect information about the products you sell? 2. Additionally, the particular sales associate needs to be retrained about human interaction. No customer deserve to get ignored, condesceded, or lectured by your associates especially the sales rep don't know what they are talking about. Telling people that they do not need high end model without knowing them or usage information (how the device would be used, for example), is just bigotted and offensive. The sale rep never shared their name. She had half her hair colored in blue and the other half in red, with matching eyebrows.. They had blue stiletto nails which were pretty sharp edges. Hard to miss.

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