Verizon

4.2
178 reviews
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Business Details

101 Fern Ridge Rd, Stayton, OR
97383, United States
(503) 664-4079
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Stayton, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
101 Fern Ridge Rd, Stayton, OR
97383, United States

Hours

Reviews

4.2
173 reviews
5 stars
125
4 stars
13
3 stars
5
2 stars
5
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being friendly and helpful, others reported poor service, long wait times, and rude behavior from certain employees.

Wait Times

Many customers expressed frustration over excessively long wait times, often exceeding an hour, which negatively impacted their overall experience.

Sales Practices

Several reviews mentioned aggressive upselling tactics by employees, leading to dissatisfaction among customers who felt pressured to purchase additional services or products.

Store Management

Feedback indicated issues with management, including rudeness and lack of accountability, which contributed to a negative customer experience.

Technical Issues

Customers reported problems with account management, billing errors, and issues with device trade-ins, leading to frustration and unresolved complaints.
  • FC
    Finding North Life Coaching
    Oct 25, 2025
    5.0
    Stayton Verizon has impeccable customer service going far beyond their job requirements! Christian , Damian and Ben worked seamlessly to help get my upgrade through lots of issues beyond their control. They all made what could have been a stressful situation so easy incl making sure I got to work on time! They all deserve a huge bonus!! Don't lose these 3 Verizon take care of your best employees!
  • CK
    Chris Keown
    Oct 20, 2025
    1.0
    Absolutely the worst cellular experience of my life. I was double charged my payoff, did not receive the promotional credit that I was supposed to by Verizon for my trade in. They messed up my new phone so bad they had to re-do the entire transaction and give me another one. Complete incompetence on every level. I still haven't gotten things fixed after how bad they screwed up and it's been going on for 3 months!
  • LR
    Larry Rivers
    Sep 21, 2025
    5.0
    Excellent service explained the service plans and upgrades.
  • NN
    Nancy Noack
    Sep 17, 2025
    5.0
    I had never met Ben before! He was wonderful: very polite & very thorough! Thank you Ben!!!
  • GT
    Gabriel Amadeus Tiller
    Aug 25, 2025
    1.0
    Got a new phone. Tried to return my old one 4 times but wait was over an hour. Now they're saying I'm past the return window and there's nothing they can do so I'm out $830. Terrible customer service.
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Frequently Asked Questions About Verizon

What products does Victra, your local Verizon Authorized Retailer in Stayton, OR, offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What brands can I find at Victra in Stayton?

Victra carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate and Otterbox.