Geek Squad

Reviews

• JA

  Jezebel Coolidge (ArcticaQuantum)

  Jan 3, 2025
  1.0
  super nice staff forced to go thru a terrible outsourced callcenter that does nothing to help you. my appointment was for audio hardware issues on a laptop. The person over the phone made me jump thru some hoops while belittling me, tried to tell me it WASN'T a hardware issue, then finally (begrudgingly) scheduled me a physical appointment. I arrived ahead of time to this Best Buy location and was told THEY DON'T DO ANY HARDWARE WORK ON-SITE!!!! despite the phone guy KNOWING this was the issue he still gave me the appointment!! all hardware issues have to be mailed in to some hub facility. this whole charade could have been avoided if only someone would have listened to the issues i described!!!!
• GA

  Gene Anderson

  Nov 2, 2023
  1.0
  This place is a joke! I will never purchase anything there again. I was told that I need an appointment to ask a question which would be next week! I was told to bring in my new computer that I bought THERE and they already have to have an appointment to drop it off. I want to know where and what they did with it!
• MC

  Michael Caley

  Apr 11, 2018
  1.0
  I give them one star only because I couldn’t give them zero stars. I was sent to Best Buy by Apple Support for inspection/repair of my water damaged iPhone. As an Apple Authorized Service provider I fully expected competent, responsive customer service. I was totally disappointed by the experience. The Geek Squad associate seemed uninformed of the process I had been led to expect by Apple Support. He simply indicated, without anything other than a look at the phone that he was 100 percent certain that it was dead and could not be repaired — he essentially declined to even accept it for technical inspection. I left in a state of total frustration and took the phone to a local independent repair service in Eugene, Cellular Mechanix, and in less than a day my phone was repaired and totally functional. I will never visit Best Buy’s Geek Squad again and will recommend to friends that they should avoid doing so!
• CB

  Cameron Gabe Burroughs

  Jul 10, 2016
  1.0
  So I try to get my laptop hinge fix thru geek squad, they wanted $346 to fix my $249 laptop. So I said No and send it back. When I want to pick up my non fix laptop, they said no we need you to talk to the geek squad people before you can have your laptop back. I said they did not fix it and I am the owner so they can not hold it. So go get it and I will be on my way. They said that is not how it work. I stop him and said I it mine they did NOT fix it. I do not need to talk to them. It is my laptop! I finally asked for a supervisor. They never came and talk to me. After me saying "just give me my laptop and I will be on my way with a lot of bad works I can't say on here! Now for the record I was not try to cut the line off, for the help they are waiting for. I had a best buy employee helping me right then, always he had to do is go in the back scan it and give it to me. But no they think I need to talk to someone that did NOT fix my laptop. Best thing I can say is save time and money and go to any other store and buy a new laptop. Geek Squad is a joke! Never going to them again!